This Solicitation opportunity from Sourcewell was posted on October 13, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Unified Communication and Contact Center Solutions

Awarded

RFP 120122State & Local

Submission Closed12/01/2022, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

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AI Contract Overview

Sourcewell, a Minnesota local government unit and service cooperative, issued solicitation RFP 120122 to establish a contracting solution for Unified Communication and Contact Center Solutions. This initiative is designed to serve a broad range of Participating Entities across the United States and Canada, including public agencies, tribal governments, nonprofits, and educational institutions at the K-12 and higher education levels. The procurement process required all proposals to be submitted exclusively through the Sourcewell Procurement Portal by the deadline of December 1, 2022. The solicitation falls under NAICS code 517919 and involves several awardees, including representatives from Mitel, Presidio, Avaya, RingCentral, and NCComm.

General Info

Sourcewell RFP 120122 provides Unified Communication and Contact Center Solutions for North American entities.

Agency

Sourcewell

Contract Value

NAICS

517919 - All Other Telecommunications

Place of Performance

MN, USA

Set-Aside

NONE

Awardee

Avaya

Award Issued Date

12/01/2022, 12:00:00 AM UTC

Documents

Addendum_10_Unified_Communication_RFP_120122.pdf

Addendum_11_Unified_Communication_RFP_120122.pdf

Addendum_12_Unified_Communication_RFP_120122.pdf

Addendum_13_Unified_Communication_RFP_120122.pdf

Addendum_1_Unified_Communication_RFP_120122.pdf

Addendum_2_Unified_Communication_RFP_120122.pdf

Addendum_3_Unified_Communication_RFP_120122.pdf

Addendum_4_Unified_Communication_RFP_120122.pdf

Addendum_5_Unified_Communication_RFP_120122.pdf

Addendum_6_Unified_Communication_RFP_120122.pdf

Addendum_7_Unified_Communication_RFP_120122.pdf

Addendum_8_Unified_Communication_RFP_120122.pdf

Addendum_9_Unified_Communication_RFP_120122.pdf

RFP_120122_Unified_Communications_and_Contact_Center_Solutions_Contract_Template.pdf

RFP_120122_Unified_Communications_and_Contact_Center_Solutions.pdf

RFP_120122_Unified_Communications_Login_Instructions.pdf

RFP_120122_Unified_Communications_Login_Instructions_Updated_110722.pdf

AI Contract Breakdown

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Timeline

PhaseAwarded

PostedOct 13

Solicitation

AwardedDec 1

Contract was awarded

Submission Closed

12/01/2022, 12:00:00 AM UTC

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Organization & Contact Information

AgencySourcewell

Contacts5 people available

OfficeMN, USA

Organization / AgencySourcewell

Office AddressMN, USA

Contacts

Murray Van Dyke

Jackie Arnett

Klara Reilly

Daniel Flannery

Joseph Mansfield

Interested Companies (32)

RingCentralBelmont, CA

Netagen Communication TechnologiesOttawa, Ontario

Integrity NetworksRenton, WA

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Full Description

Sourcewell, a State of Minnesota local government unit and service cooperative, is requesting proposals for Unified Communication and Contact Center Solutions to result in a contracting solution for use by its Participating Entities. Sourcewell Participating Entities include thousands of governmental, higher education, K-12 education, nonprofit, tribal government, and other public agencies located in the United States and Canada. A full copy of the Request for Proposals can be found on the Sourcewell Procurement Portal [https://proportal.sourcewell-mn.gov]. Only proposals submitted through the Sourcewell Procurement Portal will be considered. Proposals are due no later than December 1, 2022, at 4:30 p.m. Central Time, and late proposals will not be considered.