University Management, and Full Operations of Cleaning and Janitorial Services

The University of North Carolina at Pembroke is issuing Request for Information 71-RFI20270901 to gather market research and vendor capabilities for a turnkey housekeeping and janitorial services solution. The university intends to identify qualified vendors capable of assuming full responsibility for the operation and management of campus cleaning services, including residence life, sports events, special events, and off-campus locations. This comprehensive scope encompasses personnel management, staffing, scheduling, training, the provision of equipment and supplies, and the implementation of quality control measures. The university is specifically looking for a solution that ensures continued compliance with emerging industry standards and all applicable university policies. This RFI is for planning purposes to determine variables for a potential 2028 solution, with interest in partnerships for the 2027-28 or 2028-29 periods. It is not a formal solicitation, and responses are not considered binding offers. Interested vendors must provide a detailed response by October 23, 2026, including company history, representative cost estimates for initial implementation and total cost of ownership, a recommended implementation strategy, and references from similar clients. Technical specifications for performance are further detailed through specific task lists and frequency schedules for areas such as student housing stairwells and showers. All inquiries are directed to Kimberly Locklear, Chief Director of Procurement.