USAC Request for Proposals: Professional Services - USAC-20-015

** 4/13/20 Update: USAC has posted an additional Q&A and RFP clarification document. Also, USAC will host another Bidders Portal at 3:30 PM ET, Wednesday April 15. If you have additional questions, please send them to RFP@USAC.org and bwray@USAC.org. ** UPDATE: USAC has extend the due date, for the above referenced procurement, until Monday, April 20, 2020. An updated RFP is posted at http://www.usac.org/about/tools/procurement. USAC will be hosting a Bidders Conference (via Webinar) this Friday, to address the questions submitted by Friday, March 2. Instructions for invitation are provided in the attached. We will open for additional questions, after the conference, which will be due Monday, March 2 at 3:00 PM ET. Answers will be posted NLT COB Thursday, March 5. The following is the registration link: https://register.gotowebinar.com/register/1451852733079975949 At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted on its website, USAC is seeking to acquire a group of IT professional services consultants and business professional services consultants, from qualified expert service providers, who have the capability to perform the tasks described in Section B (Scope of Work) of this RFP. For IT professional services, USAC will require support with designing IT architecture, systems integration, documenting functional and systems requirements, systems development, systems testing, deployment of code, operations and maintenance (O&M) of systems, documenting IT policies and procedures consistent with best practices, ensuring appropriate systems and data security as well as a range of other IT consulting services. For business professional services, USAC will require support for Business Process Outsourcing (BPO), Project Management Office (PMO), risk assessment, business requirements analysis, call center services, program planning and management services, policy development, communication and training, and general consulting services. USAC anticipates that selected contractors will provide support to either augment USAC's internal capabilities or accelerate existing projects for both IT and business professional services. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Further details provided herein. Proposals shall be submitted no later than April 20, 2020 at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/tools/procurement. This is a combined synopsis/solicitation issued in accordance with Part 13 of Title 48 of the Code of Federal Regulations (known as the Federal Acquisition Regulations (FAR)). This announcement constitutes the only solicitation; no separate written solicitation will be issued. The solicitation number is USAC-20-015. Proposals are being requested and a separate written solicitation will not be issued. No additional notification will be issued by the FCC. ALL COMMUNICATIONS IN REFERENCE TO THESE OPPORTUNITIES SHALL BE THROUGH USAC'S Contracting Office. The RFP describes the services requested and provides instructions on how to respond. BACKGROUND: USAC is a not-for-profit Delaware corporation. The FCC has appointed USAC as the permanent administrator of the Universal Service Fund (USF) and the universal service support mechanisms (Support Mechanisms): High Cost (HC), Lifeline (LI), Rural Health Care (RHC) and Schools & Libraries (SL) as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations. As part of its administrative function, USAC performs, subject to FCC oversight, the billing, collection, and disbursement functions associated with the USF and the Support Mechanisms. Additional information concerning USAC and its administration of the USF and Support Mechanisms can be obtained from USAC's website located at: www.usac.org. The purpose of this procurement is to acquire a group of IT professional services consultants and business professional services consultants, from qualified expert service providers, who have the capability to perform the tasks described in Section B (Scope of Work) of this RFP. For IT professional services, USAC will require support with designing IT architecture, systems integration, documenting functional and systems requirements, systems development, systems testing, deployment of code, operations and maintenance (O&M) of systems, documenting IT policies and procedures consistent with best practices, ensuring appropriate systems and data security as well as a range of other IT consulting services. For business professional services, USAC will require support for Business Process Outsourcing (BPO), Project Management Office (PMO), risk assessment, business requirements analysis, call center services, program planning and management services, policy development, communication and training, and general consulting services. USAC anticipates that selected contractors will provide support to either augment USAC's internal capabilities or accelerate existing projects for both IT and business professional services.. Further details provided herein. Proposals shall be submitted no later than march 23, 2020 at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/tools/procurement. THIS IS NOT A PROCUREMENT BY A FEDERAL AGENCY, GOVERNMENT CORPORATION, GOVERNMENT CONTROLLED CORPORATION OR OTHER ESTABLISHMENT IN THE EXECUTIVE BRANCH OF THE UNITED STATES GOVERNMENT. THE CONTRACT AWARDED AS A RESULT OF THIS RFI WILL NOT BE A SUBCONTRACT UNDER A FEDERAL PRIME CONTRACT TO USAC. Complete responses to this RFP must be submitted to Ms. Becca Wray, USAC Contracting Office, no later than the date and time set forth in the RFP. Responses must be submitted by e-mail (rfp@usac.org)