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This Government Contract opportunity from Department Of Homeland Security was posted on August 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

USCIS FY25 4th Quarter Engagement with Industry

Closed
USCISFY25CONFERENCECALL4thQUARTERFederal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

92119

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Documents

2

FY25 Q4 Industry Call Q&As

PDF, Low priorityq-and-a
Low

USCIS FY25 Q4 Industry Engagement Conference Call

PDF, Low priorityindustry-day
Low

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Timeline

3 updates
PhaseClosed
Posted

special-notice

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Response Deadline

Deadline has passed

Notice updated

The notice description changed.

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA

Full Description

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8/28/25 - USCIS is updating this announcement to provide the Questions & Answers (see attachments). Additionally, the link to the recording of the event is as follows: https://youtu.be/9IV8kZY8el4 7/28/25 - UPDATED TO INCLUDE FINAL PRESENTATION 7/11/25 - UPDATED TO INCLUDE DRAFT SLIDE PRESENTATION. United States Citizenship and Immigration Services (USCIS) Office of Contracting (OCON) will be hosting its fourth Quarter Engagement with Industry for Fiscal Year 25 on July 29, 2025, starting at 1:00 pm (ET). The purpose of these quarterly engagements is to provide continued open and engaging dialogue between USCIS and industry on current and future requirements. The focus of this call will be to provide industry with the latest procurement related information for USCIS. To join as an - Attendee, please use the link below to self-register: Microsoft Teams meeting https://events.gcc.teams.microsoft.com/event/174064bf-bc65-43cb-9fb9-f9a67730a063@5e41ee74-0d2d-4a72-8975-998ce83205eb USCIS is now using Microsoft Teams (MS Teams) as its platform to engage with industry. Therefore, the calls will no longer be operator assisted, and you will be muted upon entry and your video will be disabled. USCIS plans to record the session and post the recording on its YouTube channel. USCIS will update this announcement with the presentation slides no later than July 15, 2025. The format to the call will remain the same. We will accept questions and will be answering those questions live but in the following format. We have arranged the requirements by subdivisions. The presenter will present the subdivision's requirements and will answer question live related to only those requirements. Once that subdivision requirements have been briefed, no further questions will be answer live. USCIS will collect all questions and provide a response post-call. USCIS is committed to providing industry with accurate and up-to-date procurement information. We continue to listen to the feedback from industry about these calls and have adjusted the calls format to better engage with industry. We strongly encourage industry to submit questions in advance, so that we can properly provide you with the most accurate and timely answers. Please include the slide/APFS number when submitting your questions. Vendors, please submit your questions to the following email address by 3 PM (ET), on July 24, 2025: contact@example.gov For industries awareness, here is the FY26 Quarterly Conference Calls with Industry Schedule 1st: October 28, 2025 2nd: January 27, 2026 3rd: April 28, 2026 4th: July 28, 2026

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

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