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USDA,OCIO, DISC: Renewal of ServiceNow Software

Awarded

12314426F0121Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The United States Department of Agriculture (USDA), Office of the Chief Information Officer (OCIO), is pursuing a firm-fixed-price, sole-source renewal of ServiceNow enterprise software subscriptions through Carahsoft Technologies Corp. This acquisition, conducted via GSA Multiple Award Schedule (MAS) under FAR Part 8 and GSAM 538.7104-3(b)(i), is intended to replace an existing contract expiring in March 2026. The period of performance is estimated from March 31, 2026, through March 30, 2027, with the place of performance located in Kansas City, Missouri. The procurement is justified as a sole-source action due to the proprietary nature of the ServiceNow platform and the USDA's deep institutional reliance on it, supporting over 50 mission-critical applications across ITSM, HR, customer service, security, and sales. The agency cites unusual urgency and significant operational risk, noting that migrating to an alternative vendor would be prohibitively costly and cause extensive delays. Key technical requirements include FedRAMP Moderate certification and the integration of AI-driven automation, security, and workflow tools. Price reasonableness was determined based on GSA Schedule rates.

General Info

Agency

Department Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

Contract Value

$18,556,079.68

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Kansas City, MO, USA

Set-Aside

NONE

Awardee

CARAHSOFT TECHNOLOGY CORP

Award Issued Date

03/31/2026, 12:00:00 AM UTC

Documents

1

USDA Justification for ServiceNow Subscriptions (Carahsoft)

6 pages · justification-and-authorization

Low

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Timeline

PhaseAwarded

PostedApr 2

Award Notice

AwardedMar 31

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

Contacts1 person available

OfficeFORT COLLINS, CO, 80521, USA

Organization / AgencyDepartment Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

Office AddressFORT COLLINS, CO, 80521, USA

Contacts

Sean Jordan

contact@example.gov

Full Description

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USDA,OCIO, DISC: Renewal of ServiceNow Software

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