User Experience Design (UXD) for Government Case Management Systems

This contract involves the design and implementation of user-centered interfaces aimed at enhancing usability, accessibility, and operational efficiency for USCIS adjudicators and applicants. It focuses on improving the user experience within government case management systems, ensuring that the interfaces are intuitive and effectively support the workflow of USCIS personnel and those interacting with the system. The work will be conducted as a subcontract under NAICS code 541420, which pertains to specialized design services. Managed by the USCIS Contracting Office within the Department of Homeland Security, the project is based in Camp Springs with the postal code 20588. The contract was posted on June 12, 2026, and while certain details such as solicitation number and set-aside status are not specified, the scope clearly emphasizes enhancing government digital services through targeted user experience design. This initiative supports the broader goal of streamlining case management processes and improving access and usability for both adjudicators and applicants.