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User Experience (UX) and Customer Journey Designer

Active

International

Response Deadline10/12/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for HM Revenue and Customs seeks a User Experience and Customer Journey Designer to develop customer-facing interfaces and interventions for prime contractors. The role focuses on streamlining tax filing processes through the creation of wireframes, prototypes, and user journey maps using tools such as Figma or Adobe XD. Additionally, the designer will produce visual elements, including animations, graphs, and charts for video demonstrations, while ensuring all work adheres to Government Digital Service standards. The primary deliverables include a customer intervention roadmap and various UI prototypes. Interested parties must respond by October 12, 2026, for this opportunity which falls under NAICS code 541430.

General Info

UX Designer for HMRC to create tax filing interfaces and prototypes by October 2026.

Agency

HM Revenue & Customs

NAICS

541430 - Graphic Design Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of SR3258288667.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Income Tax Self-Assessment Ecosystem Data and Integration - Innovation-Led Proof of Concept

AI Contract Breakdown

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 12

Submission deadline

Response Deadline

10/12/2026, 01:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyHM Revenue & Customs

ContactsNo contacts available

OfficeN/A

Organization / AgencyHM Revenue & Customs

Office AddressN/A

ContactsNo contact information available

Full Description

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Designs customer-facing interventions and interfaces for prime contractors on HMRC projects. Creates wireframes, prototypes, and user journey maps to streamline tax filing using Figma or Adobe XD. Develops visual elements including animations, graphs, and charts for video demonstrations. Adheres to GDS (Government Digital Service) Service Standards. Delivers UI prototypes and a customer intervention roadmap.

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