Utility Bill Printing, Inserting & Mailing Services

The City is looking for a qualified contractor to provide Bill Printing, Inserting, and Mailing Operation services to assist the City of Sunrise in distributing Utility Bills to its customers. The City is seeking a contractor with a multi-function facility that can provide processing for designing, printing, inserting, and mailing bills. The City will provide the awarded contractor with various inserts to be included with the Utility Bills. The awarded contractor will maintain an inventory of City provided inserts and maintain an inventory management system for the bill inserts as well as stock forms. The awarded contractor shall possess the ability to provide multiple variable text messages on the bill. These messages will be used to communicate account delinquency information, as well as cross-sell and up-sell efforts, customer notifications, special interest aimed at specific customers, etc. The awarded contractor must be able to provide same day printing and delivery to mail centers from the previous night’s billing process. The City will require online access, on a comprehensive or selective basis, to review images of utility statements prior to printing (online proofing). In support of these activities the awarded contractor will generate reports pertaining to, but not limited by, number of invoices printed, total amount invoiced, number of bill inserts mailed, etc.
Additionally, Contractor must have the ability to present electronic bills (PDF Image Resembling City’s Existing Bill) in an email attachment to any/all utility customers requesting this service. E-bills will be sent to customer’s email address as provided to the Contractor in the City’s daily bill file. Contractor will suppress printing of the same bill based on a predefined element in the data file indicating suppression is desired. In turn, the Vendor must provide the City with access to detailed reports outlining, at a minimum, the number of emails sent, the number of bills suppressed, utility account numbers, customer name(s), service address and email address used to deliver the e-bill.