Utility Billing and Customer Support Services

This subcontract for Utility Billing and Customer Support Services supports the Texas Juvenile Justice Department by providing administrative billing and account management for prime contractors. The service provider is responsible for executing billing processes in strict accordance with Public Utility Commission of Texas rules and managing customer inquiries through the use of specialized utility billing software and CRM systems. Key deliverables include the production of monthly utility invoices and the maintenance of detailed customer support logs. The contract falls under NAICS code 541219 and requires full compliance with all PUCT regulations to ensure accurate financial management and professional account oversight.