Utility Billing System (UBS) Software and Implementation Services

The City of Durango, Colorado, is seeking proposals through RFP 2025-0040 for a comprehensive Utility Billing System (UBS) to efficiently manage billing operations for water, wastewater, solid waste, and other utility services. The procurement aims to acquire a cloud-based or SaaS software solution capable of supporting multiple service types, with functionalities including account management, billing cycles, payment processing, notifications, reporting, and service management. The project has an estimated value ranging from $500,000 to $2,000,000 and is scheduled for proposal submission by November 11, 2025, following a non-mandatory pre-submittal conference on October 2, 2025. The RFP emphasizes detailed technical, functional, and project management requirements, with a focus on ensuring the proposed system aligns with the City's operational needs and security standards. Proposers are required to submit comprehensive documentation, including company background, technical deployment strategies, project staffing plans, and references for similar implementation projects. Additional attachments solicit detailed responses on functional requirements, data conversion processes, security features such as Single Sign-On and Multi-Factor Authentication, and service level guarantees. Cost proposals must outline licensing, implementation, ongoing maintenance, and support costs, while contractual expectations cover project management, deliverables, warranties, and liability limitations. The City reserves the right to evaluate proposals thoroughly, reject any or all submissions, and select vendors based on technical merit, experience, and cost-effectiveness, ensuring a robust and reliable solution for its utility billing needs.