V225--Fixed Wing Ambulance (SAVAHCS, PVAHCS, NAVAHCS, and VALLHCS)

This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this sources sought must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified Service Disabled Veteran Owned Small Businesses, Veteran Owned Small Businesses, 8(a), HubZone and other Small Businesses interested and capable of providing the services described below. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition. Responses to this notice shall include the following: (a) company name (b) address (c) point of contact (d) phone, fax, and email (e) DUNS number (f) Cage Code (g) Tax ID Number (h) Type of small business, e.g. Services Disabled Veteran Owned small Business, Veteran-owned small business, 8(a), HUBZone, Women Owned Small Business, Small disadvantaged business, or Small Business HUBZone business and (i) must provide a capability statement that addresses the organizations qualifications and ability to perform as a contractor for the work described below. Network Contract Office (NCO) 22 is seeking a qualified vendor to provide pre-arranged air ambulance services twenty-four (24) hours per day, seven (7) days per week, including all holidays for beneficiaries of the following VA Medical Centers: Phoenix VA Healthcare System, Phoenix, AZ Southern AZ VA Healthcare System, Tucson, AZ Northern AZ VA Healthcare System, Prescott, AZ VA Loma Linda Healthcare System, Loma Linda, CA Contractor shall provide all labor, supervision, facilities, equipment, supplies, materials, and vehicles to meet the needs of this solicitation. Prospective contractors must be authorized/certified to provide the required service and must show proof with any provided documents at the time of responding to this Sources Sought announcement of the capabilities stated below: DRAFT PERFORMANCE WORK STATEMENT DRAFT Title: Fixed Wing Air Ambulance Services (SAVAHCS, PVAHCS, NAVAHCS, and VALLHCS) SPECIFICATIONS: SPECIAL NOTE: The Air Ambulance Contractor must be a Covered Entity as defined by Medicare. The HIPAA Rules apply to covered entities and business associates. - Individuals, organizations, and agencies that meet the definition of a covered entity under HIPAA must comply with the Rules' requirements to protect the privacy and security of health information and must provide individuals with certain rights with respect to their health information. 1. Scope: Contractor will provide Advanced Life Support (ALS)/Basic Life Support (BLS)/Critical Care Transport (CCT) pre-arranged air ambulance service twenty-four (24) hours per day, seven (7) days per week, including all holidays for beneficiaries of the following VA Medical Centers: The Phoenix VA Healthcare System (PVAHCS), 650 E. Indian School Road, Phoenix, AZ 85012 The Southern Arizona VA Healthcare System (SAVAHCS), 3601 S. 6th Avenue, Tucson, AZ 85723 The Northern Arizona VA Healthcare System (PVAHCS), 500 Hwy 89N, Prescott, AZ 86313 VA Loma Linda Healthcare System (VALLHCS), 11201 Benton Street, Loma Linda, CA 92357 Note: Transportation will generally be located in Arizona and California, however, cross country flights to other states may be required. For the purpose of this Contract, patients shall be transported by Air Transport only if the patient requires continuous ECG monitoring and/or the physician designates a patient as a critical care transport. It is further understood that only a physician or registered nurse with critical care training and current advanced cardiac life support will be designated as the medical flight attendant, in accordance with the standards of the Commission on Accreditation of Medical Transport System (CAMTS), the National Accreditation Alliance Medical Transport Applications (NAAMTA Global), or European Aero Medical Institute (EURAMI) for any critical care transport. 1.1 Air ambulance flights are expected to be one-way trips (patient leg only) if the authorized beneficiary is transferred to another VA facility. If return Air Ambulance service would be required, it would be the responsibility of the sending VA medical center to provide this under their current contracts. The price shall include all legs of transportation including ground ambulance to and from respective airports. 1.2 It is understood that only one VA patient will be transported on a trip unless multiple VA patients are specifically authorized by the VA. When more than one VA patient is transported on a trip, reimbursement shall be made at the rate not exceeding the cost of transporting a single patient; however, the longest distance over which a patient is transported may be claimed when more than one VA patient is transported in a single airplane concurrently. Under no circumstances will the VA order air ambulance service for more than two VA passengers for any one flight. Contractor is expected to accept all patients (regardless of physical or mental health condition) but has the right to refuse when in the best interest of the safety of the patient. Contractor will not accept any patient unless the VA case manager or other assigned designee authorizes the flight. The VA case manager or assigned designee will inform the Contractor regarding all medical treatment or care requirements for each patient (such as the administration of oxygen or medication). Note: Passengers, such as family members, may be carried at the discretion of the pilot, providing all applicable FAA regulations are met. There shall be no extra cost to the VA. 1.3 In the event the Contractor is unable to support the request for patient pick-up service, it will be the responsibility of the Contractor to make arrangements with another air carrier to provide equivalent transportation. The cost for the alternate service with the replacement air carrier will be borne by the Contractor. The alternate service provider will submit all bills for reimbursement to the Contractor directly, reimbursement can be submitted on the next monthly invoice, however, the government will pay no more than the contract-negotiated rate. 1.4 Response Time/Waiting Time: 1.4.1. Response Time: Contractor shall be enroute to provide transportation within one (1) hour of request from the VA facility. 1.4.2. Waiting Time: Contractor shall not be expected to wait more than one (1) hour for patients coming to the VA without receiving further payment. Delays due to causes beyond the control and without the fault of the VA for the beneficiary patient concerned shall not be considered waiting time. Such causes may include but are not restricted to, acts of God or of the public enemy, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes, or delays caused by weather conditions. 1.5 Ground Ambulance Coordination: If a VA facility cannot arrange government operated or contracted ground ambulance services, the Contractor is responsible for coordinating ground ambulance services to provide continuity of transportation. The air ambulance operator will coordinate aircraft departures and arrivals with required surface transportation to avoid any delays at the points of origin and flight destination. If a delay is unavoidable, the patient must be protected from inclement weather, including temperatures that could adversely affect their conditions. NOTE: Air Ambulance Medical Team shall provide bedside-to-bedside continuum of care for all patients. Facility Points of Contact: PVAHCS: During normal business hours (Monday through Friday, 8:00 am to 4:30 pm Arizona time, excluding federal holidays) air ambulance provider will utilize PVAHCS contracted ambulance service to transport patients to and from the air ambulance provider s location when at an airport within 25 miles of the Phoenix VA hospital. Provider will coordinate the ambulance through PVAHCS Veterans Transportation Service (VTS) Dispatch (+1 (555) 000-0000 EXT 7650 Option one). If the VA ambulance is not available for transport; the sending VA will coordinate alternative ambulance transportation as part of continued care. After duty hours contact Administer Officer of the Day (AOD) at TBD. SAVAHCS: During normal business hours (Monday through Friday, 8:00 am to 4:30 pm Arizona time, excluding federal holidays), the air ambulance provider will utilize the SAVAHCS contracted ambulance service to transport patients to and from the air ambulance provider s location when at an airport within 25 miles of the Tucson VA hospital. Provider will coordinate the ambulance through SAVAHCS Veterans Transportation Service (VTS) Dispatch (+1 (555) 000-0000). If the VA ambulance is not available for transport; the sending VA will coordinate alternative ambulance transportation as part of continued care. After duty hours contact Administer Officer of the Day (AOD) at TBD. NAVAHCS: During normal business hours (Monday through Friday, 8:00 am to 4:30 pm Arizona time, excluding federal holidays), the air ambulance provider will utilize NAVAHCS contracted ambulance services to transport patients to and from the air ambulance provider s location when at an airport within 25 miles of the Prescott VA hospital. Provider will coordinate the ambulance through NAVAHCS Transportation Service (VTS) Dispatch +1 (555) 000-0000. If the VA ambulance is not available for transport; the sending VA will coordinate alternative ambulance transportation as part of continued care. After duty hours contact Administer Officer of the Day (AOD) at TBD VALLHCS: During normal business hours (Monday through Friday, 8:00 am to 4:30 pm Pacific Standard Time, excluding federal holidays) the air ambulance provider will utilize VALLHCS contracted ambulance services to transport patients to and from the air ambulance provider s location when at an airport within 25 miles of the VA Loma Linda hospital. Provider will coordinate the ambulance through VALLHCS Transportation Service (VTS) Dispatch (+1 (555) 000-0000). If the VA ambulance is not available for transport; the sending VA will coordinate alternative ambulance transportation as part of continued care. After duty hours contact Administer Officer of the Day (AOD) at TBD. 1.6. Patient Medical Records: Contractor shall maintain for a period of five (5) years (Title 42, Part 482.24 (Public Health) requirement, a record of each air ambulance operation, including but not limited to the following: (1) Patient s name. (2) Date of flight. (3) Diagnosis. (4) Originating and termination points and patient s condition upon departure and arrival. (5) An in-flight medical attendant s report of the patient s status, including vital signs, level of consciousness, drugs administered, and details of therapeutic intervention. (These notes can be vitally important to those who must provide subsequent care.) (6) Unusual circumstances encountered during the flight, including inordinate altitudes flown, turbulence, times associated with these abnormal conditions, etc. 1.7. Operational Requirements: The fixed wing aircraft shall consist of the medical transport vehicle, transport personnel, patient care equipment, and supplies in accordance with FAA specifications. 1.7.1. Offeror shall supply all licenses, certifications, competencies, qualifications with a list of all personnel and their titles that will be involved in the performance of the contract, including dispatcher names and telephone numbers. 1.7.2. Contractor shall hold a valid Air Carrier Operating Certification issued by the Federal Aviation Agency (FAA), for an Air taxi operator. The operations authorized under this certificate shall be such that he/she can perform the services required by this contract. Contractor shall abide by all applicable FAA regulations. Contractor shall hold a valid commercial airman s certificate with the appropriate ratings for the conditions of the flight being undertaken and operate under the air taxi rules for that certificate. Contractor will be, and must maintain all CAMTS, NAAMTA Global, or EURAMI accreditations. Contractor must comply with all applicable, Federal, State, and Local Regulations governing the operation of an Air Ambulance service. 1.7.3. FAA flight plans shall be filed for any aircraft used for an air ambulance flight under this contract. Wherever practical and possible, the pilot shall take advantage of all existing ground and air communication facilities. Before each flight, the pilot shall obtain the latest information relative to weather, airport conditions, and navigational facilities and, further, shall be satisfied that all conditions are such that they will not constitute a hazard. In the event a flight is interrupted short of the destination, the contractor shall immediately notify the VA Facility POC requesting the transport and make necessary arrangements. Note: Lifeguard Flight Plans. Operators engaging in air ambulance operations should use the word Lifeguard only when expeditious handling is required. An Air Traffic Controller can help a pilot avoid significant weather and turbulence and can pass information to ground personnel to help expedite the handling of patients. These additional services will be provided when the controller s workload permits. 1.7.4. All operations under the contract must be supervised by competent trained personnel who adhere to safe practices. Definite precautions shall be taken to keep passengers and spectators away from the aircraft when the power is on. All facilities, including ramps, ramp areas, building passenger areas, etc., will be maintained in a clean and orderly condition, free from debris and any accumulation which may constitute an accident or fire hazard. The patient should be sufficiently isolated from the cockpit to minimize in-flight distractions and interference, which would affect flight safety. 1.7.5. Passengers shall not be allowed to board aircraft when engines are running. 1.7.6. Contractor shall provide each air ambulance with an aircrew consisting of at least the minimum standard required by the FAA and the related State Department of Health. A medical doctor may be substituted for the attendant. Additional contractor team members may accompany the aircrew at the discretion of the Contractor, at no additional cost to the VA. 1.8. Information Relayed Between Pilot and Medical Attendant: 1.8.1. As a minimum, the pilot will provide the following information to the Medical Flight Attendant: a. ETA (Estimated Time of Arrival). b. Planned flight altitude. c. Significant and/or expected weather. 1.8.2. The Medical Flight Attendant will provide, at a minimum, the following information to the pilot: a. Brief appraisal of the patient s problem and condition. b. Patient s environment need- s e.g., pressurization, temperature, etc. c. Significant changes in the patient s condition during flight. d. Care/medication administered during flight. 1.9 All work related to this contract will be performed in accordance with any applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Occupational Safety Health Administration (OSHA) regulations, as well as applicable State health and safety regulations. 1.9.1 All aircraft used in the performance of this agreement must be maintained in an airworthy and clean condition (Including interior windows and aircraft exterior) in accordance with all applicable FAA Regulations procedures by means of an established inspection and maintenance plan. Line inspections shall be performed at least once in the twenty-four (24) hour period preceding a flight. Aircraft shall be handled exclusively by trained personnel. Additionally, the vendor shall also provide preventative maintenance inspections of the aircraft to be used for the provision of these services, as required by the FAA on a monthly basis to the Contracting Officer Representative (COR) or designee. 1.9.2 Refueling: No air ambulance shall be refueled with a patient aboard unless the fueling procedures are in accordance with those accepted by the FAA in the Certificate Holder s Operations Manual. Precautions shall be taken at all times when aircraft is being refueled with passengers aboard. Prior arrangements should be made with airport authorities to have a fire truck in the immediate vicinity of the aircraft during refueling operations. When a fire truck is not available, additional fire control equipment should be in the immediate vicinity and manned. Patient extrication in the face of a hazardous condition should be well planned. Fuel fumes can complicate a patient s condition. Accordingly, fueling with a person aboard should be avoided when possible, or if fueling operations are unavoidable, the patient should be temporarily removed from the aircraft if his/her medical condition allows this latitude. 1.9.3 Contractor shall own and operate adequate maintenance facilities or shall have a contract with an acceptable shop to perform aircraft maintenance; said contractor to provide that maintenance shall be performed as and when required by the FAA. 1.10 The Government intends to make one award. The resulting contract made against this solicitation will be an Indefinite Delivery Indefinite Quantity (IDIQ) firm-fixed price contract. 1.11 Period of Performance: One (1) 12-Month Base Year and four (4) 12-month option years: Base Year: 10-01-2024 to 09-30-2025 Option Year I 10-01-2025 to 09-30-2026 Option Year 2 10-01-2026 to 09-30-2027 Option Year 3 10-01-2027 to 09-30-2028 Option Year 4 10-01-2028 to 09-30-2029 1.12 Estimated number of trips per year. Description 12-Month Estimate Air ambulance services for SAVAHCS 2 to 5 one-way trips Air ambulance services for PVAHCS 2 to 5 one-way trips Air ambulance services for NAVAHCS 2 one-way trips Air ambulance services for VALLHS 12 to 16 one-way trips 2. General Requirements: 2.1 Non-Personal Services: The Government shall neither supervise contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. 2.2 Business Relations: Contractor shall successfully integrate and coordinate all activities needed to execute the requirement. Contractor shall manage the timeliness, completeness, and response to quality deficiencies identified. Contractor shall provide corrective action plans, proposal submittals, effective management of subcontractors, and the timely identification of issues which should be reported no later than 24 hours after they are noticed. Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. 3. Contract Administration and Management: Contracting Officer Representative (COR) Designation 3.1.1 The Contracting Officer (CO) will appoint a Contracting Officer Representative (COR) to perform tasks related to the execution and surveillance of this contract. The COR will be designated to represent the Contracting Officer (CO) in furnishing technical guidance and advice under this contract. The foregoing is not be construed as authorization to interpret or furnish advice and information to Contractor relative to the financial or legal aspect of the contract. Those matters are the responsibility of the CO and shall not be delegated. 3.1.2 The CO is responsible for the administration of this contract. The CO is the only individual authorized, to extent indicated in this contract, to take actions on behalf of the Government, which may result in changes in the contract terms, to include deviation from the statement of work, details, and performance schedules. Communications pertaining to contractual matters shall be addressed to the CO. No changes in or deviation from the scope of work shall be affected without a written modification to the contract executed by the CO. No oral statements of any person whosoever will in any matter or degree, modify or otherwise affect the terms of this contract. 3.1.3 Contractor will receive a copy of Delegation Letter which will identify the COR appointed by the CO. The Contracting Officer Representative (COR) will be included on all communications between the Contractor and the Contracting Officer, and the COR shall be responsible for the validation/reconciliation of claims and authorization for payment. 3.2 Service Requests: 3.2.1 Authorized VA personnel will request service under this contract. Fulfilling requests from persons other than authorized personnel may result in loss or delay in payment for supplies/services provided. Requests will be placed via VetRide Third Part Portal or VA approved transportation software. All requests for services made during normal business hours will be made via the VetRide Third-Party Portal or VA-approved transportation software. Outside of normal business hours, requests may be made via the VetRide Third-Party Portal or VA-approved transportation software, in writing, or by telephone. If the request is made by telephone, written documentation of the request and response and response time will be provided to the Mobility Manager or the VA Transportation Coordinator within the first three (3) hours of the next business day. 3.2.2 An authorization number will be provided to the Contractor at the time the order is placed or within 48 hours of transport. A unique authorization number will be used for each trip. Contractor will commence the flight at the scheduled times unless prevented from doing so by conditions outside of the Contractor s control (weather, national emergency, etc.) in which case the contractor must immediately notify the Veterans Transportation Service (VTS) Mobility Manager or designee. 3.2.3 The VA Clinical Provider requesting an air ambulance is responsible for identifying a medical justification for an air ambulance transport and delineating the medical care of the patient during transport. Medical orders will be issued upon patient pick-up as well as a travel authority. It is the provider s responsibility to complete the delivery of transfer paperwork to the receiving facilities accepting patients. 3.2.4 Requests or changes to transportation requests will only be made by authorized VA officials as specified by the VA. Under no circumstances is there to be any deviation on request of any other party. In addition, no deviation will be made by the Contractor. 3.2.5 Contractor will be provided with a list of individuals authorized to request transportation services. Individuals not on this list are not authorized to order services. The Government will not be responsible for persons requesting services who are not on the list. The COR will furnish the Contractor with the names of individuals delegated authority by a separate letter upon issuance of the contract or agreement. Delegated authorities may not negotiate contract terms and conditions, determine price reasonableness, or determine best value. Services ordered from persons other than those delegated may result in an unauthorized commitment. 3.2.6 Payment will be based upon air mileage per actual loaded (patient onboard) miles flown and is expressed in nautical miles. In case a circuitous route must be employed for reasons of safety (such as unfavorable terrain or weather), a copy of the flight log showing with justification necessitating the detour from the most direct route will be provided to the VA as an itemized list if any additional charges are warranted. Rates: 4.1. This is a firm-fixed price contract. Quoted rates listed in Section B.2 Price Schedule and Attachment 2, Bid Schedule shall not be modified. Additional charges for sub-contractor services, to transport the plane to the origin destination, or for transport after final destination are not authorized under this contract. In addition, the Government shall not receive any invoices from sub-contractors. There is no privity of contract between the Government and any sub-contractors. 4.2. Dry Runs/Cancellation: Contractor will be reimbursed at the full contract amount for dry runs (Trips made by the Contractor when the beneficiary is not available for pick-up). The charge will not be allowed if authorized VA personnel cancel the trip within one (1) hour of the scheduled pick-up time. 5.0 Contract Management and Administration Contractor shall obtain all necessary licenses and/or permits required to perform this work. He/she shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract. He/she shall be responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees fault or negligence, and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the related State. Furthermore, it is agreed that any negligence of the Government, its officers, agents, servants and employees, shall not be the responsibility of the contractor hereunder with the regard to any claims, loss, damage, injury, and liability resulting there from. 5.1 Contract Management: Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. Contractor must maintain continuity of all ongoing operations between the VA Medical Centers under this contract and the Contractor's corporate offices. 5.2 Contract Administration: Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. Contractor shall respond to Government requests for contractual actions in no later than three business days. Contractor shall have a single point of contact between the Government and contractor personnel assigned to support contracts or task orders. Contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement. 5.3 Personnel Administration: Contractor shall maintain the proficiency of their employees by providing initial and refresher training as required to meet the PWS requirements. Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs). 5.4 Contractor Personnel, Disciplines, and Specialties: Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with the necessary combination of education, training, and experience, as required by the FAA. Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. - Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. 5.5 Contractor Identification: Contractor personnel shall wear the Contractor's ID badge at all times with name clearly visible and it shall be consistent with the Contractor s personnel roster. 6. Hours of Operation: Normal duty hours are from 8:00 am to 4:30 pm, Monday through Friday, however transportation services are required twenty-four (24) hours per day, seven (7) days per week, including the Federal Holidays listed below: New Year s Day Labor Day Martin Luther King Jr. s Birthday Columbus Day President s Day Veteran s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day or any other day specifically declared by the President as a Federal Holiday. - - 7. Additional Requirements: 7.1 VetRide or VA-Approved Transportation Software Utilization and Invoicing: Contractor agrees to utilize the VetRide Third Party Portal and Vendor Pass or VA-Approved Transportation Software with every patient transported under this contract. Department of Veteran Affairs will provide the software and access to the VetRide Third-Party Portal or VA-Approved Transportation Software for the vendor/contractor in this contract. The Contractor will utilize the VetRide Third-Party Portal or VA-Approved Transportation Software fully as instructed: Receive and respond to electronic trip requests. Receive, use, and ensure the use of the Vendor pass by the dispatcher and aircrew. Submit claims via the electronic HCFA 1500 in the VetRide Third-Party Portal or VA-Approved Transportation Software system. Note: Invoices for government transportation contracts will transition from Tungsten to VetRide during the life of the contract. A modification will be provided with the start date and updated instructions from those listed above. Until the transition has been approved, Contractor shall use Tungsten to submit all invoices. Unauthorized charges will be suspended by the Contracting Officer. Unauthorized charges are those that have not been pre-approved by authorized VA personnel. Supporting documentation may be provided and submitted for payment consideration. Suspended charges will be reviewed by the Contracting Officer Representative (COR) as to the validity of the charges and as to whether the payment will be made. A final determination will be made within 30 days after notifying the Contractor of the charges, which are being suspended. Payment by VA under this contract to a provider of air ambulance transportation services authorized under this contract extinguishes any and all liability on the part of the VA BENEFICIARY for that transportation service. - UNDER NO CIRCUMSTANCES ARE VA BENEFICIARIES, THIRD PARTY INSURANCES, MEDICARE, OR MEDICAID TO BE BILLED FOR THE SERVICES PERFORMED UNDER THIS CONTRACT. 7.2 Smoking Regulations and Precautions: In accordance with VA smoking policy and FAA regulations, no smoking or vaping will be allowed in the aircraft. Contractor shall comply with Federal Aviation Regulation 135.91b which prohibits smoking within 10 feet of oxygen storage and dispensing equipment carried on aircraft. 7.3 Ambient Temperature Control: The aircraft should have the capacity of maintaining the cabin temperature at about 75 Fahrenheit, or as per FAA regulations during all phases of operation. 7.4 Communication System: The aircraft must have radio capability to communicate air to ground and air to air which meets/exceeds standards of FAA. 7.5 Medical Incidents/Accidents: Contractor is required to notify the Contracting Officer or his/her designee of any unusual events, including but not limited to accidents or safety problems that occur involving any VA beneficiary being transported under this agreement. This notification will be made within one (1) hour by telephone and, if requested by the VA, a written report of the event will be delivered to the Contracting Officer or his/her designee by close of business the next working day. The written report will include: a. Name and address of patient being transported. b. Whether patient was injured or not. c. If patient was transferred to another contract vehicle. d. If patient was transported to an Emergency Department by ambulance. e. Date and time when incident occurred. f. Location where incident occurred. g. Telephone numbers of any witnesses. h. Mandatory police reports. 7.6 Aircraft Equipment: All aircraft shall comp...