VA FSC Payment and Payment Resolution Services

The contract for VA FSC Payment and Payment Resolution Services is a Firm-Fixed-Price award issued under solicitation 36C10X26F0040 to a Service-Disabled Veteran-Owned Small Business (SDVOSB), with a base period running from June 1, 2026, through May 31, 2027, and four optional one-year extension periods extending through May 31, 2031. The total estimated contract value ranges from $1,345,623.36 for the base period to a maximum of $7,003,224.00 if all options are exercised, covering labor for Accounting Clerk III roles, a Program Manager, and a Payments Resolution Lead, all priced at fixed monthly rates. Performance is to be delivered exclusively within the Continental United States, with the official place of performance located at the VA Financial Services Center in Waco, Texas, under FOB Destination terms. The scope includes processing payment and payment resolution services, managing personnel and government-furnished equipment inventories, transitioning in and out of the contract, and ensuring full compliance with federal and VA-specific regulations including HIPAA, the Privacy Act, Section 508 accessibility standards, and FIPS 140-2 encryption requirements. All data handling must adhere to stringent security protocols, prohibiting unapproved media, mandating encrypted transmission, and requiring self-certification of data destruction upon contract closeout. The contractor is required to submit all payment requests electronically through VA-designated systems and must comply with subcontracting limitations, ensuring no more than 50% of contract value flows to non-certified subcontractors for services. The contractor must maintain a fully documented personnel roster with background investigation levels compliant with VA Handbook 0710, where roles require Tier 2 or Tier 4 investigations, and must notify the Contracting Officer within 24 hours of any employee termination. Key personnel—specifically the Program Manager and Payments Resolution Lead—may not be substituted without 30 days’ notice, submission of qualifications exceeding the original, and formal approval. The contract imposes strict prohibitions on the use of Social Security Numbers as identifiers, requiring the use of the Integrated Control Number per the SSN Fraud Prevention Act. All deliverables, including the Transition In Plan, Transition Out Plan, and Quality Assurance Surveillance Plan, must meet exacting performance criteria such as 98% data accuracy, fewer than four customer complaints