Vehicle Warranty and After-Sales Service Support

The contract requires the provision of a comprehensive 3-year or 100,000 km manufacturer-backed warranty for vehicles, ensuring full coverage for defects and failures under normal use conditions within Türkiye. This warranty must be supported by local service and repair capabilities, with all maintenance and corrective actions performed at facilities authorized to meet OEM-level standards. Technical support must be readily accessible and capable of resolving complex mechanical and electronic issues using genuine parts and calibrated diagnostic tools, ensuring consistent quality and performance across the vehicle fleet. All services must be delivered within the designated place of performance in Ankara, with operations structured to guarantee timely response, minimal vehicle downtime, and compliance with international automotive service benchmarks. The subcontract is targeted toward suppliers who can establish or maintain a reliable after-sales infrastructure in Türkiye, aligning with the U.S. Department of State’s operational needs. The solicitation closes on July 17, 2026, and the contracting entity is the U.S. Embassy Ankara, emphasizing the importance of consistent, high-quality support for diplomatic and official vehicle operations in the region.