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This Pre-Solicitation opportunity from Department Of Defense was posted on November 20, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Virtual Recruiting Center

Closed
PANMCC19P0000036489Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
Request For Proposal Call Center Services for Central Fill Pharmacy
Solicitation # H26-25-037
Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Cook County Health

POSTED

3 days ago

DEADLINE

in about 1 month
NAICS: 561422
International
Provision of out of hours customer call centre services.
Solicitation # 2026/S 000-096246
Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.
Connexus Homes Limited

POSTED

8 days ago

DEADLINE

in 17 days

General Info

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Fort Knox, KY, 40121, USA

Set-Aside

SDVOSBC

Documents

1

VRC+Contract+2020+v7+1+Nov+2019.docx

DOCX

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Timeline

PhaseClosed
Posted

Presolicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

Show more
AgencyDepartment Of Defense → W6QM Micc-Ft Knox
Contacts2 people available
OfficeFORT KNOX, KY, 40121-5000, USA
Office AddressFORT KNOX, KY, 40121-5000, USA
Contacts
Dremayne DoyleContract Specialist
Daniel J. HerefordContracting Officer

Full Description

Show more
Pre-solicitation Notice for W9124D-20-R-0009, Virtual Recruiting Center Support Services The Mission and Installation Contracting Command (MICC) - Fort Knox, 199 6th Avenue, Building 1109, FT. Knox, KY 40121, intends to issue a solicitation for Virtual Recruiting Center Support Services to award a single, Firm-Fixed-Price contract in support of U.S. Army Recruiting Command (USAREC), FT. Knox, KY, in accordance with the draft Performance Work Statement provided herein. This requirement will be a competitive 100% set-aside for Service Disabled Veteran Owned Small Businesses (SDVOSB). The anticipated posting date of the solicitation is on or about 21 January 2020. The anticipated closing date of the solicitation is on or about 19 February 2020. The anticipated Period of Performance includes a 30 day Phase-In period of 26 October 2020 through 27 November 2020, full performance begins 28 November 2020 with a base period of 11 months and four (4) option periods of 12 months. The NAICS code for this requirement is 561422 Telemarketing Bureaus and Other Contact Centers.. The small business size standard is $15,000,000.00. This requirement is for the operation of the Virtual Recruiting Center (VRC) for the U.S. Army Recruiting Command (USAREC) located at Fort Knox, Kentucky. The contractor shall provide all resources to include personnel, equipment, supplies, facilities, transportation, tools, materials, and supervision to provide operational support to the VRC. The components for the VRC are Lead Refinement Branch, Processing Branch, Sustainment Branch, In-Service Recruiting Team, and Social Media Relations and Content Team. The lead refinement branch is a core component of the VRC and is responsible for refining leads from various sources. The leads received are then transferred for processing to either the recruiter or the processing branch. The processing branch is responsible for providing customer services assistance, qualification screening, and quality control checks for unsponsored persons that initiate their recruiting program application online. Sustainment branch is made up of two teams 1) Future Soldier (FS) Sustainment and 2) Family Information Center team. These teams are responsible for managing the FS social media and FS family social media sites, FS chat room operations, FS forums, and to maintain informational updates on the US Army FS training site. In-Service Recruiting Team is responsible for providing recruiting support to the Special Operations Recruiting Battalion - Airborne. Social Media relations and Content Team is divided into two cells; 1) Responsible for monitoring, moderating, and responding to social media questions and comments. 2) Responsible for content creation to be used by the social media team and across commend and managing the USAREC social media content. All Offerors shall be registered within the System for Award Management (SAM) http://www.sam.gov prior to submitting an offer. Potential Offerors are responsible for monitoring Beta.Sam.gov for release of the solicitation package and any amendments. The solicitation and any/all amendments will be posted and available for viewing and downloading at the Beta.SAM.gov. No paper copies will be issued. When the solicitation is posted, it is incumbent upon the interested parties to review the aforementioned. There are no commitments by the Government to issue a solicitation, make an award, or to be responsible for any monies expended by any interested parties before award of a contract for the efforts mentioned above. Information provided herein is subject to change and in no way binds the Government to solicit for or award a contract. No telephone responses will be accepted. The points of contact for this contract action is Mr. Daniel J. Hereford, Contracting Officer, at daniel.j.hereford.civ@mail.mil.

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POSTED

4 days ago

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POSTED

5 days ago

DEADLINE

in 8 days
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