VMWare Horizon Software Support Renewal

The contract involves the renewal of VMWare Horizon software support for the North Carolina Department of Health and Human Services, specifically supporting the NC FAST Program. It is a term contract with an estimated value ranging from $500,000 to $1,500,000, covering an initial one-year period with options for two additional one-year extensions. The procurement process is conducted under a Best Value, Lowest Price Technically Acceptable methodology, emphasizing technical compliance, security standards, and cost competitiveness. The solicitation, issued as IFB 30-26044-ITD, was posted on October 29, 2025, with proposals due by November 14, 2025, through the State’s Ariba Sourcing portal. The contract is governed by North Carolina’s Department of Information Technology terms and conditions, with no federal FAR clauses explicitly referenced. Key contractual provisions include strict security requirements, such as escalation procedures for offshore work, confidentiality obligations, and E-Verify compliance for vendors and subcontractors. The contract emphasizes adherence to State laws, procurement rules, and intellectual property protections, including rights under the Federal Bankruptcy Protection Act. Delivery is expected within 10 days of purchase order receipt, primarily via electronic means, with acceptance contingent on the State’s testing and verification. The scope covers license renewal, technical support, updates, and security compliance, with detailed evaluation criteria focusing on technical acceptability and lowest price. The contract also incorporates special clauses on protest procedures, termination rights, and restrictions on contingent fees and gratuities, ensuring robust governance and compliance standards.