VOC Claim Management Software

The Nevada Department of Health and Human Services, Division of Child and Family Services, issued a formal RFP seeking a vendor to develop and implement a Victims of Crime Claims Management Software over a four-year period, with potential for a one-year software license extension post-contract. The procurement emphasizes comprehensive software development, data migration, staff training, and ongoing support, all aligned with federal and state data security and compliance standards, including HIPAA and CJIS. The contract is valued between $500,000 and $2 million, with detailed cost proposals requiring firm-fixed hourly rates, deliverable-specific pricing, and total not-to-exceed amounts—$511,000 for FY26 and $1.4 million annually thereafter. Vendors must submit their proposals electronically via the NevadaEPro portal by September 10, 2025, adhering to strict formatting, attachment, and certification requirements, including a certification regarding lobbying activities and compliance with numerous federal statutes and executive orders. The solicitation incorporates a detailed evaluation process prioritizing technical expertise, flexibility, customer satisfaction, and cost realism, with reference checks rated on a 1-10 scale. The award will be based on best value, not solely on price, with the State reserving the right to negotiate and reject responses that do not meet material requirements. Contract administration details specify that invoices must be submitted within 20 days of service, include detailed service information, and align with the State’s fiscal year schedule. The contract language emphasizes confidentiality, proper handling of proprietary information, and strict communication protocols, restricting vendor contact to designated points of contact until after award. While the documents do not specify explicit packaging or marking standards, vendors are advised to review all attachments for any specific shipping or labeling instructions. Overall, the procurement process emphasizes compliance, transparency, and delivering a secure, integrated claims management system tailored to the needs of the Nevada DCFS.