VOIP Phone System

The City of Pompano Beach is soliciting proposals under RFP27-002 for a modern, secure, and scalable unified communications and telephone solution to replace its legacy on-premise Mitel MiVoice Connect environment. The objective is to transition to a cloud-hosted UCaaS, hybrid, or similar architecture that reduces dependence on legacy hardware and simplifies administration while improving resiliency. The scope of work includes the complete replacement of the existing system, the provision of software, gateways, SBCs, and licenses, and the migration of users, extensions, call flows, voicemail, and E911 emergency calling. The selected vendor must ensure a phased migration with minimal service interruption and provide comprehensive technical and training documentation. The resulting contract will have an initial five-year term and is not subject to renewal. Payment terms are set at 45 days after receipt of a proper invoice. Proposers are evaluated based on a scoring matrix and may be required to provide oral presentations. Special requirements include the submission of resumes for key personnel, adherence to Florida Statutes regarding DEI and drug-free workplaces, and the provision of payment and performance bonds for contracts exceeding 200,000 dollars. Additionally, a local business preference program is in place, offering up to 5 points for Tier 1 businesses and 2.5 points for Tier 2 businesses, provided they submit a valid City of Pompano Beach Business Tax Receipt.