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Unified Communications as a Service (UCaaS) Platform and Software Licensing

Active
State & Local

Contract Overview

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This subcontract for the Unified Communications as a Service (UCaaS) Platform and Software Licensing supports prime contractors on information technology projects for the City of Pompano Beach. The scope of work involves providing scalable cloud-hosted communication platforms and managing software licenses, subscriptions, and cloud storage for mobile, softphone, and voice communications. The provider is responsible for ensuring that the platform architecture remains resilient and adheres to all established City security standards. Managed by the Information Technologies agency in Florida under NAICS code 518210, the contract focuses on the delivery of active software subscriptions and consistent platform access. Interested parties should note the response deadline of January 4, 2027, for this procurement opportunity.

General Info

UCaaS platform and software licensing for City of Pompano Beach, deadline January 4, 2027.

Documents

This scope was carved out of RFP27-002.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

VOIP Phone System

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Organization & Contact Information

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AgencyFlorida → Information Technologies
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies cloud-hosted communication platforms and software licenses for prime contractors on City of Pompano Beach information technology projects. Provisions scalable cloud architecture and manages user licenses, subscriptions, and cloud storage for voice, softphone, and mobile communications. Ensures platform resiliency and security per City standards. Delivers active software subscriptions and platform access.

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VOIP Phone System
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The City of Pompano Beach is soliciting proposals under RFP27-002 for a modern, secure, and scalable unified communications and telephone solution to replace its legacy on-premise Mitel MiVoice Connect environment. The objective is to transition to a cloud-hosted UCaaS, hybrid, or similar architecture that reduces dependence on legacy hardware and simplifies administration while improving resiliency. The scope of work includes the complete replacement of the existing system, the provision of software, gateways, SBCs, and licenses, and the migration of users, extensions, call flows, voicemail, and E911 emergency calling. The selected vendor must ensure a phased migration with minimal service interruption and provide comprehensive technical and training documentation. The resulting contract will have an initial five-year term and is not subject to renewal. Payment terms are set at 45 days after receipt of a proper invoice. Proposers are evaluated based on a scoring matrix and may be required to provide oral presentations. Special requirements include the submission of resumes for key personnel, adherence to Florida Statutes regarding DEI and drug-free workplaces, and the provision of payment and performance bonds for contracts exceeding 200,000 dollars. Additionally, a local business preference program is in place, offering up to 5 points for Tier 1 businesses and 2.5 points for Tier 2 businesses, provided they submit a valid City of Pompano Beach Business Tax Receipt.

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