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Contact Center Software and Configuration

Active

State & Local

Response Deadline01/04/2027, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Contact Center Software and Configuration supports prime contractors on information technology projects for the City of Pompano Beach. The scope of work involves the design, implementation, and configuration of specialized contact center capabilities using CCaaS tools. Key deliverables include the migration of call flows, the setup of agent and supervisor interfaces, and the establishment of comprehensive queue management and reporting systems to ensure a fully tested and operational environment. Managed under the Information Technologies agency in Florida, the project falls under NAICS code 541511. The solicitation was posted on October 22, 2026, with a response deadline set for January 4, 2027. Interested parties can find further details through the provided procurement portal link.

General Info

Subcontract for CCaaS software design and implementation for City of Pompano Beach IT.

Agency

Florida → Information Technologies

NAICS

541511 - Custom Computer Programming Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP27-002.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

VOIP Phone System

AI Contract Breakdown

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Timeline

PostedOct 22

subcontract

Response DeadlineJan 4

Submission deadline

Response Deadline

01/04/2027, 07:00:00 PM UTCin 2 months

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Organization & Contact Information

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AgencyFlorida → Information Technologies

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Information Technologies

Office AddressN/A

ContactsNo contact information available

Full Description

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Implements and configures specialized contact center capabilities for prime contractors on City of Pompano Beach information technology projects. Designs and migrates contact center call flows, configures agent/supervisor interfaces, and sets up queue management and reporting using CCaaS tools. Delivers a fully configured and tested Contact Center environment.

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