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Waste Service Call Center and Billing Support

Active

State & Local

Response Deadline10/12/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Waste Service Call Center and Billing Support subcontract for the City of Bellevue focuses on managing customer inquiries and billing processes for prime contractors on solid waste projects. The selected provider will operate a call center and website to issue alerts and offer billing assistance, utilizing CRM and web hosting platforms to ensure efficient service delivery. Key requirements include providing multilingual support and adhering to City accessibility guidelines. The contractor is responsible for delivering performance metrics and tracking resolved tickets to ensure quality of service. This opportunity is categorized under NAICS code 561410, with a response deadline of October 12, 2026.

General Info

Call center and billing support for City of Bellevue waste services, deadline October 2026.

Agency

Washington → City of BellevueView Agency

NAICS

561410 - Document Preparation ServicesView NAICS

Place of Performance

WA, USA

Set-Aside

NONE

Documents

This scope was carved out of 26039.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Solid Waste Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 4

subcontract

Response DeadlineOct 12

Submission deadline

Response Deadline

10/12/2026, 09:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyWashington → City of Bellevue

ContactsNo contacts available

OfficeN/A

Organization / Agency

Washington → City of Bellevue

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Manages customer inquiries and billing for prime contractors on City of Bellevue solid waste projects. Operates a call center and website to issue alerts and provide bill assistance per Section 4.1.3 using CRM and web hosting platforms. Provides multilingual service and adheres to City accessibility guidelines. Delivers performance metrics and resolved tickets.

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