Workers’ Compensation Claims Administration & Case Management

The City of Austin is seeking a subcontractor to provide end-to-end administration and case management for workers’ compensation claims, covering all phases from initial triage through final closure. This includes determining compensability, processing payments, coordinating return-to-work efforts, and managing claims across all categories—catastrophic, indemnity, and medical-only—ensuring timely, accurate, and compliant handling throughout the claims lifecycle. The contractor will be responsible for maintaining consistent communication, documenting all actions, and adhering to statutory and regulatory requirements to support injured workers and the city’s operational continuity. The solicitation is posted under NAICS code 561320, indicating a focus on claims management services, and is structured as a subcontract opportunity with a response deadline of July 23, 2026. While the specific performance location and point of contact are not detailed, the work is tied to the City of Austin’s internal workers’ compensation program in Texas. Interested parties must submit their proposals before the deadline to be considered for inclusion in the city’s contracting framework for managing employee injury claims efficiently and ethically.