This Government Contract opportunity from Department Of Defense was posted on September 6, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Wounded Warrior Call Center & M4L
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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Solicitation M0026418R0020 is a procurement for professional services to support the Marine Corps Wounded Warrior Regiment Recovery Care Program through the Wounded Warrior Call Center and the Marine For Life Network. The Wounded Warrior Call Center utilizes various communication channels, including phone, email, social media, and field service representatives, to ensure wounded, ill, and injured Marines, Sailors, and their families receive necessary healthcare, benefits, and support. Simultaneously, the Marine For Life Network connects transitioning service members and their families to education, employment, and veteran resources to assist in their transition to civilian life. This Firm Fixed Price contract is designated as a set-aside for Service Disabled Veteran Owned Small Businesses, though some documentation also references Women-Owned Small Businesses, under NAICS code 624190. The period of performance consists of a twelve-month base period with a twelve-month option period and a six-month option to extend services. Operations are centered at Quantico, Camp Lejeune, and Camp Pendleton, focusing on program management, field support, and call center operations. The procurement process included multiple amendments to clarify staffing levels, call volumes, and operational hours, with a final proposal deadline established in July 2018.
General Info
Contract Value
$6,999,763.68Place of Performance
Off-site location as provided by contractor, DC, USASet-Aside
Award Issued Date
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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