This Government Contract opportunity from Department Of Defense was posted on March 25, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Wounded Warrior Regiment Call Center Support

Awarded

M00264-21-C-0007Federal

Submission Closed03/25/2021, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 624190

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SLED

Drug Testing & Urinalysis ServicesThis subcontract for Drug Testing and Urinalysis Services supports prime contractors working on Department of Judiciary projects in the State of Hawaii. The selected provider is responsible for performing both random and observed urinalysis, with a requirement to administer tests at least twice monthly per client and maintain availability seven days a week. To ensure the integrity of the process, the contractor must utilize certified collection sites or laboratory equipment that adheres to court-approved standards for observed testing. The scope of work includes the delivery of verified drug testing results and comprehensive reporting. This opportunity falls under NAICS code 624190 and was posted on October 28, 2026, with a response deadline of December 1, 2026.

Department of Judiciary

POSTED

DEADLINE

Victim-Offender Reconciliation FacilitationThis subcontract opportunity with the Hawaii Department of Judiciary involves providing specialized facilitation services for structured, face-to-face reconciliation meetings. The selected provider will manage high-risk and high-emotion interactions designed to allow victims to obtain answers while ensuring offenders take responsibility for their actions. Key deliverables include the execution of these facilitated meetings and the submission of subsequent outcome reports. To qualify for this role, providers must possess specialized certification or documented training in Restorative Justice or Victim-Offender Reconciliation. The solicitation was posted on October 28, 2026, with a response deadline of December 1, 2026. This project falls under NAICS code 624190 and is intended for prime contractors operating on Hawaii Judiciary projects.

Department of Judiciary

POSTED

DEADLINE

Juvenile Diversion and Community Supervision ServicesThis subcontract for Juvenile Diversion and Community Supervision Services supports the Hawaii Department of Judiciary by providing supervision and pro-social community activities for minors as an alternative to confinement. The primary objective is to divert youth from the justice system by facilitating positive community engagement and managing essential links to local resources. Qualified providers must possess documented experience in juvenile diversion and community supervision. Key deliverables include the maintenance of detailed supervision logs and comprehensive reports regarding activity participation. The solicitation was posted on October 28, 2026, with a response deadline of December 1, 2026, falling under NAICS code 624190.

Department of Judiciary

POSTED

DEADLINE

Juvenile Sex Offender Clinical Treatment and AftercareThis subcontract for Juvenile Sex Offender Clinical Treatment and Aftercare supports prime contractors on projects for the Hawaii Department of Judiciary. The scope of work involves providing comprehensive individual, group, and family therapy, as well as psycho-educational training. These services must be delivered using behavioral treatment models and stages of change, with a strict requirement that clinical staff be competent in sex offense specific treatment and adhere to SOMT guidelines. The selected provider is responsible for delivering therapy sessions, maintaining detailed training records, and submitting aftercare progress reports. This opportunity falls under NAICS code 624190 and has a response deadline of December 1, 2026.

Department of Judiciary

POSTED

DEADLINE

RFP J28026 DOMESTIC VIOLENCE INTERVENTION SVC, SECOND CIRCUIT

Solicitation # J28026

The Judiciary of the State of Hawaii is soliciting proposals for Domestic Violence Intervention Services in the Second Circuit, covering Maui, Lanai, and Molokai. The contract aims to provide evidence-based, cognitive-behavioral intervention for adjudicated adult and juvenile offenders, as well as supportive services for victims and children experiencing domestic violence. Key objectives include enhancing community safety, holding offenders accountable, and reducing recidivism through gender-relevant skills training. The initial period of performance runs from July 1, 2027, to June 30, 2029, with a possible two-year extension based on funding and performance. Proposals must be submitted electronically via HIePRO by December 1, 2026. Evaluation is conducted in three phases, with a 100-point scoring system in the second phase that heavily weights service delivery at 55 points and financial reasonableness at 10 points. Applicants must provide evidence of active licensure or accreditation and demonstrate the ability to collaborate with criminal justice agencies and domestic violence coalitions. The pricing structure involves a mix of negotiated unit and fixed prices across various service categories, including batterer intervention programs and victim support services, with a mandatory transaction fee of 0.75 percent not to exceed 5,000 dollars. Contractors are required to maintain a comprehensive quality assurance plan and submit quarterly and year-end reports tracking unduplicated clients and specific outcome measurements, such as the completion of non-violent behavior plans. Compliance will be monitored through unannounced site visits and audits. Additionally, providers must adhere to strict legal standards, including Title VI for limited English proficiency, ADA requirements, and drug-free workplace policies. All services must be delivered in accordance with best practice standards for the disciplines involved.

Department of Judiciary

POSTED

DEADLINE

Substance Abuse and Vaping Prevention Outreach Services

Queen Anne's County Health Department

POSTED

DEADLINE

Social Work Guidance & Family Support ServicesThe Social Work Guidance and Family Support Services subcontract for Cumberland Council focuses on providing essential information, guidance, and advocacy for prime contractors managing social support projects. The primary objective is to assist families in navigating the use of Direct Payments while ensuring a clear understanding of all associated legal and financial responsibilities. Service delivery includes the creation of support plans, the distribution of information packs, and the facilitation of guidance sessions, all managed through dedicated case management systems. Qualified providers must possess professional social work qualifications or equivalent experience in children's social care to execute these duties. Interested parties should note that the response deadline for this opportunity is November 25, 2026, at 10:00 AM. The contract falls under NAICS code 624190 and is designed to ensure that families receive comprehensive support and structured guidance within the council's social care framework.

POSTED

DEADLINE

Children's Direct Payment Support Service

Solicitation # DN834162

Cumberland Council is procuring a Children's Direct Payment Support Service under the Procurement Act 2023 Light Touch Regime, with a proposed start date of April 1, 2027. The selected service provider will support eligible families in maximizing their Direct Payments by providing essential guidance on responsibilities such as managing indemnity insurance for Personal Assistants, conducting and renewing DBS checks, and maintaining clear accounting for income, expenditure, and statutory payment duties. The contract has an initial term of twelve months, with a potential twelve-month extension at the council's absolute discretion. The maximum total contract value is 263,867 GBP excluding VAT, covering the initial term, extensions, and potential uplifts. The procurement process is conducted via The Chest portal, with a submission deadline of November 25, 2026, at 10:00 am. Bidders must be registered on the portal and provide evidence of their Find a Tender registration. The contract will be awarded based on a weighted criteria of 65% quality, 20% pricing, and 15% social value, with minimum quality thresholds requiring a score of 5 or above on each individual quality and social value question to avoid rejection. This opportunity is noted as particularly suitable for small and medium-sized enterprises as well as voluntary, community, and social enterprises.

POSTED

DEADLINE

Case Management and Resource Navigation for Former Foster YouthThis subcontract focuses on providing case management and resource navigation for former foster youth between the ages of 22 and 28 within the City and County of San Francisco. Working as a partner to prime contractors on Human Services Agency projects, the provider will deliver individualized supportive services, assist clients in navigating complex social service systems, and help with benefit applications. The primary goal is to offer one-on-one guidance to promote independent living through the use of trauma-informed and culturally responsive care. The scope of work requires the development of individualized service plans and the rigorous documentation of client outcomes. This opportunity is categorized under NAICS code 624190 and is specifically designated for performance in San Francisco. Interested parties must submit their responses by the deadline of November 23, 2026.

Human Services Agency

POSTED

DEADLINE

Severe Mental Health Support ServicesThe Severe Mental Health Support Services subcontract involves providing specialized mental health interventions for prime contractors working on youth homelessness projects within the London Borough of Hackney. The scope of work includes delivering psychiatric support, crisis intervention and stabilization, and specialized therapy tailored to severe mental health issues. Key deliverables consist of comprehensive mental health assessments and the provision of ongoing therapeutic support to vulnerable youth. To ensure high standards of care, the contract requires that services be performed by licensed clinical psychologists or psychiatric nurses who have passed Enhanced DBS checks. Interested parties must submit their responses by November 25, 2026, at 12:00 PM. This opportunity is categorized under NAICS code 624190 and is managed through the London Borough of Hackney.

London Borough of Hackney

POSTED

DEADLINE

Complex Needs Support Services for Homeless YouthThe Complex Needs Support Services for Homeless Youth is a subcontract opportunity with the London Borough of Hackney focused on delivering intensive, trauma-informed case management. The provider will support individuals facing severe mental health challenges, domestic abuse, and risks associated with criminal and sexual exploitation, while also coordinating essential care for care leavers transitioning from local authority oversight. The contract requires strict adherence to UK Health and Social Work standards and mandates Enhanced DBS checks for all personnel to ensure the safety and stability of vulnerable youth. Interested parties must submit their responses by November 25, 2026, to provide these critical ongoing support services.

London Borough of Hackney

POSTED

DEADLINE

Housing Assistance Program ServicesThis subcontract focuses on the delivery of housing assistance program services for prime contractors working on Texas Department of Criminal Justice projects within the Austin, Texas area. The scope of work involves the operational management and provision of essential housing assistance and support services to designated program participants as mandated by the agency. Classified under NAICS code 624190, the opportunity was posted on October 28, 2026, with a response deadline of November 17, 2026. The contract is managed through the Texas Department of Criminal Justice and requires the selected provider to ensure all agency-required support services are effectively delivered to the target population.

Texas Department of Criminal Justice

POSTED

about 17 hours ago

DEADLINE

in 20 days

AI Contract Overview

The Wounded Warrior Regiment Call Center Support contract, solicitation M00264-21-C-0007, provides essential outreach and non-medical care support to the United States Marine Corps Recovery Care Program. This initiative serves wounded, ill, and injured Marines, Sailors attached to Marine units, and their family members through the Sergeant Merlin German Wounded Warrior Call Center. Key services include case management, advocacy, resource identification, referral, information distribution, and care coordination delivered via phone, email, text, and social media. Operations are managed by Customer Care Representatives and Non-Medical Case Managers based at the primary center and satellite locations in Camp Lejeune, North Carolina, and Camp Pendleton, California, with additional support from Field Service Representatives. This award is designated as a Service-Disabled Veteran-Owned Small Business Set Aside under NAICS code 624190. The contract is administered by the Department of Defense with the primary place of performance located in Quantico, Virginia.

General Info

Agency

Department Of Defense → Commander

Contract Value

$20,466,035.63

NAICS

624190 - Other Individual and Family Services

Place of Performance

Quantico, VA, 22134, USA

Set-Aside

SDVOSBC

Awardee

KSA INTEGRATION LLC

Award Issued Date

03/25/2021, 12:00:00 AM UTC

Documents

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Timeline

PhaseAwarded

PostedMar 25

Award Notice

AwardedMar 25

Contract was awarded

Submission Closed

03/25/2021, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Commander

Contacts1 person available

OfficeQUANTICO, VA, 22134, USA

Organization / AgencyDepartment Of Defense → Commander

Office AddressQUANTICO, VA, 22134, USA

Contacts

Cyndi Guthridge

contact@example.gov

Full Description

This requirement provides outreach and support to the United States Marine Corps Recovery Care Program (RCP) and is a vehicle the Wounded Warrior Regiment will use to meet its mission of enabling non-medical care to combat and non-combat WII Marines, Sailors attached to Marine units, and their family members. The RCP's Sergeant Merlin German, Wounded Warrior Call Center (WWCC) supports the WWR core mission and is the primary source of contact for WII Marines and their family members to request and obtain appropriate assistance from the Marine Corps WWR. Assistance includes case management, advocacy, resource identification, referral, information distribution, and care coordination services. Assistance is provided via phone calls, emails, text messages, and social media by Customer Care Representatives (CCR) and Non-Medical Case Managers (NMCM) located at the WWCC and satellite Contact Centers at Camp Lejeune, NC and Camp Pendleton CA, and by the Field Service Representatives (FSR).

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Wounded Warrior Regiment Call Center Support

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