WSF - TICKETING AND RESERVATION MODERNIZATION

The Washington State Department of Transportation is seeking a consolidated Ticketing and Reservations Solution through solicitation RFP 2026-1112 to replace obsolete online ticketing, vehicle reservation, and back-office systems. The new system will serve as the primary record for fares, products, customer accounts, and reservations, supporting both reservation and non-reservation routes across online, mobile web, phone, agent-assisted channels, and staff handheld devices. Key technical requirements include integration with a new CRM platform and a separate point-of-sale solution, full PCI DSS compliance to allow the agency to exit its own Cardholder Data Environment, and adherence to WaTech security and accessibility standards, including WCAG 2.2 Level AA and ADA Title II requirements. The contract award is based on the best total value, with evaluation weighted toward non-cost factors at 70%, cost at 15%, and demonstrations or interviews at 15%. Bidders must pass initial gates regarding minimum performance requirements and responsibility before being scored. Final system acceptance is contingent upon three consecutive months of successful production operation, validated migration, and the absence of Severity 1 defects. The solution must provide 24x7 support 365 days a year, with all data residing on WSDOT-connected systems except for cardholder data. Bidders are required to certify their business status, including potential Washington State small business or veteran-owned designations, and must submit all proposals in MS Word, Excel, or PDF format without the use of zipped files.