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NAICS Code· 561421

NAICS 561421: Telephone Answering Services

This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages on behalf of clients or for other establishments of the same enterprise. Cross-References.Show more

NAICS 561421 – Telephone Answering Services encompasses the provision of outsourced call center operations that receive, screen, route, and respond to inbound telephone inquiries on behalf of government entities. These services support mission-critical communication functions such as patient intake, benefit eligibility inquiries, case management triage, and public information hotlines.

15
Active Contracts
$186.6M
Total Obligations (12mo)
116
Awarded Contracts (12mo)
54
Contractors Awarded (12mo)
1
Median Bidders per Award
+1.4%
YoY Growth

Awarded Contractors

Companies that have received federal awards classified under NAICS 561421.

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NAICS 561421 FAQ

Frequently Asked Questions

NAICS code 561421 covers Telephone Answering Services. This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages on behalf of clients or for other establishments of the same enterprise. Cross-References.

Recently Posted in Telephone Answering Services

NAICS: 561421
Closed
SLED
Comprehensive Telehealth and Care Navigation
Solicitation # SS-26-00368
Hillsborough County intends to award a sole source procurement to MD Ally Services, P.A. for comprehensive telehealth and care navigation services supporting Hillsborough County Fire Rescue and Health Care Plan members. The contract, identified as solicitation SS-26-00368, has an estimated total value of $1,010,352.67 over a five-year period, with annual payments of approximately $202,070. The scope of work includes the implementation of a proprietary platform for Public Safety Telehealth and Mobile Integrated Healthcare, providing virtual-only care, patient diversion from emergency departments, and care coordination to reduce EMS and emergency department utilization. The service also encompasses non-clinical administrative management for physician-owned practices, ensuring all clinical care is delivered by certified emergency medicine physicians or licensed professionals in compliance with state and federal regulations. This procurement is conducted under Section 3-205(2)(b) of the County’s Procurement Policy because MD Ally Services, P.A. provides a proprietary integrated system already in use by the county, making them the exclusive provider capable of expanding these services without operational disruption. The county maintains the right to extend the performance period, adjust the scope of services, and increase the award amount based on evolving requirements. While the procurement is not a request for competitive bids, the county allows for challenges to the sole source award via the EUNA Procurement portal until the close date of August 18, 2026. No Federal Acquisition Regulation clauses are incorporated, as the award is based on local procurement policy and vendor certifications.
Hillsborough County

POSTED

17 days ago

CLOSED

9 days ago
View Details

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