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NAICS Code· 561421

NAICS 561421: Telephone Answering Services

This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages on behalf of clients or for other establishments of the same enterprise. Cross-References.Show more

NAICS 561421 – Telephone Answering Services encompasses the provision of outsourced call center operations that receive, screen, route, and respond to inbound telephone inquiries on behalf of government entities. These services support mission-critical communication functions such as patient intake, benefit eligibility inquiries, case management triage, and public information hotlines.

8
Active Contracts
$187.9M
Total Obligations (12mo)
117
Awarded Contracts (12mo)
55
Contractors Awarded (12mo)
1
Median Bidders per Award
+3.2%
YoY Growth
Dotted
NAICS 561421 FAQ

Frequently Asked Questions

NAICS code 561421 covers Telephone Answering Services. This U.S. industry comprises establishments primarily engaged in answering telephone calls and relaying messages on behalf of clients or for other establishments of the same enterprise. Cross-References.

Recently Posted in Telephone Answering Services

NAICS: 561421
Closed
SLED
Conservation/Parks/HQ - Answering Services
Solicitation # SRC0000036687
The Alabama Park Division Admin is seeking an all-or-none answering service for 1-800-ALAPARK to provide professional customer service staff 24 hours a day, seven days a week. The selected vendor will handle calls during and after hours when they roll over from parks, emailing messages to appropriate contacts according to Alabama State Parks protocol using provided scripts. Estimated call volume is between 600 and 1,200 calls per month. Performance standards require an average speed of answer of 30 seconds, an abandon rate under 5 percent, and the delivery of daily call listings. While remote representatives are permitted if they are fluent in English, preference will be given to vendors utilizing in-state representatives. The initial period of performance is from October 1, 2026, through September 30, 2027, with the potential for a multi-year agreement not to exceed five years or a cumulative value of 25,000 dollars. Awards will be based on the actual price per answered call and price per minute provided in the vendor's quote. Billing must be conducted monthly in arrears, and the contract strictly prohibits start-up fees, technology fees, long-distance charges, holiday surcharges, or costs for ongoing training. The supplier is required to maintain consistent pricing and service specifications throughout the entire term of the agreement.
Park Division Admin

POSTED

17 days ago

CLOSED

12 days ago
View Details
NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

18 days ago

DEADLINE

in 10 days
View Details
NAICS: 561421
Awarded
Federal
R426--Switchboard Operator Service
Solicitation # 36C24626Q0356
The Department of Veterans Affairs Network Contracting Office 6 has issued a Sources Sought notice (Solicitation Number 36C24626Q0356) seeking to identify qualified vendors capable of providing on-site Telephone Switchboard Operator Services at the Hampton VA Medical Center in Hampton, Virginia. This notice, classified under NAICS code 561421 (Telephone Answering Services), serves as market research to assess industry capabilities and determine the potential for a competitive acquisition. It does not constitute a formal solicitation nor an award, and no contract clauses or detailed specifications have been established at this stage. Interested vendors are invited to submit capabilities statements adhering to standard federal registration requirements, including having an active Unique Entity ID (UEI) and compliance with socioeconomic status disclosures, by the specified deadline. The services sought involve administrative and telephone switchboard operations performed on-site at the Hampton VA Medical Center, with no packaging, preservation, or labeling requirements related to goods, as this is purely a service contract. No period of performance, pricing, contract type, or evaluation factors are provided in this pre-solicitation phase. All responses must be submitted electronically by email to the Contracting Officer, James Risbon, and include basic company information, capabilities, socioeconomic status, and proof of SAM registration in Microsoft Office or PDF formats. The information gathered will inform the Department of Veterans Affairs’ decision to pursue a formal solicitation and contract award in the future.
246-NETWORK Contracting Office 6 (36C246)

POSTED

19 days ago

DEADLINE

N/A
View Details

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