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NAICS Code· 561422

NAICS 561422: Telemarketing Bureaus and Other Contact Centers

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--Show more

NAICS 561422 – Telemarketing Bureaus and Other Contact Centers encompasses outsourced customer service, inbound and outbound call center operations, and multi-channel contact center solutions deployed to support federal agency communications. This includes telephone-based outreach for public information campaigns, benefits enrollment assistance, survey collection, appointment scheduling, and customer support functions delivered through voice, email, chat, and SMS platforms.

39
Active Contracts
$62.9M
Total Obligations (12mo)
22
Awarded Contracts (12mo)
17
Contractors Awarded (12mo)
1
Median Bidders per Award
-80.5%
YoY Growth

Awarded Contractors

Companies that have received federal awards classified under NAICS 561422.

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NAICS 561422 FAQ

Frequently Asked Questions

NAICS code 561422 covers Telemarketing Bureaus and Other Contact Centers. This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--

Recently Posted in Telemarketing Bureaus and Other Contact Centers

NAICS: 561422
New
SLED
Call 411 B%20-44595-A
Solicitation # B%20-44595-A
The solicitation titled Call 411 B-44595-A, issued by the Indiana Department of Transportation under NAICS code 561422, is a state and local government procurement targeting services related to cleaning and maintenance operations. The bid opportunity was posted on September 2, 2026, with a response deadline set for the same date and time, indicating a likely system or data entry error, as submissions cannot be received after a deadline that coincides with the posting time. The place of performance is specified as Carroll, Indiana, and the contracting agency is located within the state of Indiana, United States. This solicitation includes access to Suite tools featuring Bid Tab Analysis and Competitor Insights, enabling bidders to examine historical pricing data across items and locations to benchmark against other participants and refine their proposals for a strategic advantage. No set-aside classification is indicated, and there is no listed point of contact for inquiries, suggesting all communication must occur through the provided UI link which directs to the BIDX platform for further details and submission.
Indiana Department of Transportation

POSTED

in 6 days

DEADLINE

in 6 days
View Details
NAICS: 561422
Closed
SLED
Call 800 81113
Solicitation # 81113
The Nebraska Department of Transportation has issued solicitation 81113 for project NH-281-4(133), located at US-281, O'Neill North in Holt County. The scope of work involves milling and resurfacing the roadway and surfaced shoulders with asphalt, performing median replacements, conducting culvert work, and adding pedestrian ramps. The project has a tentative start date of June 1, 2027, with a contract duration of 100 working days. Bids are due by August 27, 2026, at 1:30 PM and can be submitted in person, by mail, or electronically via BidX. The contract is governed by the 2017 Edition of the Standard Specifications for Highway Construction, with several special provisions amending or superseding standard subsections. Key administrative requirements include the use of ShareFile for records, a strict seven-day window for payroll submissions to avoid payment withholding, and the use of an E-Ticketing portal. Performance is subject to rigorous inspection, including CIPP inspections via CCTV crawler and material testing for asphaltic concrete. Compliance is required for the Davis-Bacon Act, Buy America/Build America Act, and various federal nondiscrimination and environmental regulations.
Nebraska Department of Transportation

POSTED

about 7 hours ago

CLOSED

about 7 hours ago
View Details
NAICS: 561422
New
SLED
Idaho Crisis and Suicide Hotline Services
Solicitation # 1404
The State of Idaho, through the Department of Health and Welfare Division of Behavioral Health, is seeking information from qualified organizations to provide statewide crisis hotline services for Idaho residents. This Request for Information, identified as solicitation number 1404, aims to identify capable providers who can deliver essential crisis and suicide prevention support across the state. Interested organizations must submit their responses by the deadline of September 30, 2026. This process is designed to gather market intelligence and capabilities from potential vendors to inform the state's approach to behavioral health crisis services.
State of Idaho

POSTED

1 day ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
New
SLED
RFP AI-based Interactive Voice Response Solution
Solicitation # 26-0263
The City of Fort Worth is seeking proposals under solicitation number 26-0263 to establish an agreement for an AI-based Interactive Voice Response solution for the Information Technology Solution Department. This as-needed procurement requires proposers to submit their responses via the Euna Portal by the deadline of September 24, 2026. The selection process is based on a Best Value evaluation, and bidders must adhere to strict electronic submission guidelines and technical requirements outlined in the instructions to proposers. Applicants are required to submit several critical compliance documents, including an IRS W-9 form and a Conflict of Interest Questionnaire to disclose any relationships with local government officers. Additionally, the city has established a Small Business Goal of 30 percent for this procurement. To meet this requirement, bidders must provide detailed certification and financial information for all small business prime contractors or subcontractors, as failure to comply with these utilization goals may result in a loss of points during the evaluation process.
City Of Fort Worth

POSTED

1 day ago

DEADLINE

in 28 days
View Details
NAICS: 561422
New
SLED
First Class Permit Mail Presort and ProcessingThe Texas Health and Human Services Commission is seeking a subcontractor for First Class Permit Mail Presort and Processing. The scope of work involves sorting, preparing, and processing First Class Permit Letters and Flats to ensure they meet USPS-compliant presort levels for postage discounts, which includes all necessary bundling, labeling, and documentation. This opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 15, 2026, at 4:30 PM. Further details regarding this solicitation can be found through the txsmartbuy portal.
Health and Human Services Commission

POSTED

3 days ago

DEADLINE

in 19 days
View Details
NAICS: 561422
New
Federal
U.S.-Based Customer Support ServicesThe Department of Veterans Affairs, through the Commodities and Services Acquisition Service, is seeking a subcontract for U.S.-based customer support services. The selected provider will deliver toll-free phone support and ad-free, login-free web-based training specifically for TENS device users. All deliverables must strictly adhere to VA cybersecurity and accessibility standards to ensure secure and inclusive access for all users. This opportunity is designated as a Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 561422. Interested parties must submit their responses by September 8, 2026, at 8:00 PM. The performance of these services is centered in the 80401 zip code area.
Commodities & Services Acquisition Service (36C791)

POSTED

4 days ago

DEADLINE

in 12 days
View Details
NAICS: 561422
Closed
Federal
Medical Claims Processing & Billing Support
Navajo Area Indian Health Svc

POSTED

6 days ago

CLOSED

about 12 hours ago
View Details
NAICS: 561422
New
SLED
Customer Service and Rider Support CenterThe Customer Service and Rider Support Center subcontract, issued by the Oregon Purchasing agency, seeks a provider to establish and operate a staffed call center or digital hub. The primary objective is to manage ride scheduling, cancellations, rider inquiries, complaints, and accessibility accommodations during core service hours. The performance of these services will be centered in Eugene, Oregon, under NAICS code 561422. This opportunity was posted on August 21, 2026, with a response deadline of August 28, 2026. Interested parties must submit their responses by the specified cutoff to be considered for this support center operation.
Purchasing

POSTED

6 days ago

DEADLINE

in about 18 hours
View Details
NAICS: 561422
SLED
Member Pharmacy Support and Call Center Services
Human Resources

POSTED

8 days ago

DEADLINE

in 20 days
View Details
NAICS: 561422
Closed
SLED
Call 434 526084343
Solicitation # 526084343
The contract titled Call 434 526084343 is a solicitation issued by the Kansas Department of Transportation under NAICS code 561422, targeting services for state and local government entities. The solicitation number is 526084343 and was posted on August 19, 2026, with a response deadline set for the same date and time, indicating an immediate or same-day submission requirement. The place of performance is specified as Phillips, Kansas, and the contract falls under a SLED type of procurement, meaning it is intended for state, local, or educational government entities. The bid includes access to Suite tools that provide Bid Tab Analysis and Competitor Insights, enabling respondents to review historical pricing data across items and locations to compare against other bidders and strengthen their proposal strategy. The agency’s contact information and point of contact details are not listed, but the official portal for submission and further details is available through the provided UI link.
Kansas Department of Transportation

POSTED

8 days ago

CLOSED

8 days ago
View Details
NAICS: 561422
SLED
GASOU - Annual Giving Operations Services
Solicitation # 53900-eRFP-001813-2027
Georgia Southern University has issued a Request for Proposals, solicitation number 53900-eRFP-001813-2027, to secure a qualified supplier for Annual Giving Operations Services. The procurement process involves gathering and evaluating supplier responses, followed by potential negotiations and the resolution of contract exceptions. Once the evaluation is complete, preliminary results including participating suppliers and scores will be publicly announced, with final contract awards following the conclusion of the protest process. The deadline for submitting responses to this solicitation is September 10, 2026. Once an award is finalized, the resulting contract will be available for use by other Georgia State Agencies, colleges, and institutions within the University System of Georgia, subject to approval from the Department of Administrative Services and the University System of Georgia. All services are to be performed within the state of Georgia.
Georgia Southern University

POSTED

8 days ago

DEADLINE

in 14 days
View Details
NAICS: 561422
SLED
24/7 Multilingual Technical Support ServiceThe 24/7 Multilingual Technical Support Service is a subcontract opportunity with the OHA Oregon State Hospital located in Salem, Oregon. The selected provider will be responsible for delivering continuous, round-the-clock technical assistance to hospital staff utilizing the fit-testing platform. This scope of work includes comprehensive troubleshooting and requires support capabilities in both English and Spanish. The solicitation was posted on August 19, 2026, with a response deadline of September 11, 2026. This procurement falls under NAICS code 561422 and is managed through the Oregon Buys system.
OHA Oregon State Hospital

POSTED

8 days ago

DEADLINE

in 14 days
View Details

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