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NAICS Code· 561422

Telemarketing Bureaus and Other Contact Centers

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--Show more

NAICS 561422 – Telemarketing Bureaus and Other Contact Centers encompasses outsourced customer service, inbound and outbound call center operations, and multi-channel contact center solutions deployed to support federal agency communications. This includes telephone-based outreach for public information campaigns, benefits enrollment assistance, survey collection, appointment scheduling, and customer support functions delivered through voice, email, chat, and SMS platforms.

33
Active Contracts
$37.6M
Total Obligations (12mo)
22
Awarded Contracts (12mo)
16
Contractors Awarded (12mo)
-90.3%
YoY Growth

Awarded Contractors

Companies that have received federal awards classified under NAICS 561422.

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NAICS 561422 FAQ

Frequently Asked Questions

NAICS code 561422 covers Telemarketing Bureaus and Other Contact Centers. This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--

Recently Posted in Telemarketing Bureaus and Other Contact Centers

NAICS: 561422
New
SLED
Call Center & Dispatch Support for Utility LocationThe contract requires the operation of a client-accessible call center to handle excavation notifications, dispatch field crews, and coordinate with 811 and member agencies to ensure safe utility location practices. The service includes managing emergency response scheduling and maintaining seamless communication between stakeholders to prevent damage to underground utilities during digging activities. The contractor must support 24/7 operations with reliable systems for call intake, dispatch coordination, and real-time data sharing with participating agencies. This is a subcontract under the Texas-based Local Government Purchasing Cooperative d/b/a BuyBoard, classified under NAICS code 561422 for investigation and security services. The solicitation was posted on July 16, 2026, with the same date set as the response deadline, indicating a potential administrative or placeholder entry. The place of performance and specific agency office address are not detailed, and no set-aside provisions or point of contact information are provided. Bidders should refer to the BuyBoard vendor portal for full requirements and submission instructions.
The Local Government Purchasing Cooperative d/b/a BuyBoard

POSTED

in 2 days

DEADLINE

in 2 days
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NAICS: 561422
Awarded
SLED
Customer Services Representative IThe Texas Higher Education Coordinating Board has awarded a contract for a Customer Services Representative I position under solicitation number THECB-2881, with the award notification posted on July 10, 2026. This position supports the agency's operational needs within the state of Texas, with performance expected to occur statewide. The contract falls under a state, local, or educational agency structure, and while no specific set-aside or NAICS code is provided, the role is critical to maintaining and enhancing customer service functions for the board’s programs and stakeholders. Linda Alphonse serves as the primary point of contact and can be reached via email at Linda.Alphonse@highered.texas.gov for inquiries related to this award. Information regarding the contract can be accessed through the Texas SmartBuy portal using the provided link.
Texas Higher Education Coordinating Board

POSTED

4 days ago

DEADLINE

N/A
View Details
NAICS: 561422
New
SLED
RFP 2026-RE-0002 - Region 4 Crisis Call CenterThe Richmond Behavioral Health Authority and Region 4 are seeking qualified firms to establish a term contract through competitive negotiation to operate a Crisis Call Center serving the needs of the community in Richmond, Virginia. This solicitation, identified as RFP-122663 and titled RFP 2026-RE-0002, was posted on July 10, 2026, with proposals due by July 21, 2026. The contract will support essential behavioral health crisis response services aligned with NAICS code 561422, focusing on providing timely, accessible, and professional intervention for individuals in crisis. The work is to be performed entirely within Richmond, Virginia, and the contract will be awarded through a competitive process to ensure the highest level of service delivery. The agency, a political subdivision of the Commonwealth of Virginia, expects the selected vendor to provide comprehensive crisis call center operations including 24/7 availability, trained personnel, coordination with local emergency services, and adherence to state and local behavioral health standards. All inquiries and proposal submissions must be directed through the designated point of contact, Michael Rogers, reachable via email at michael.rogers@rbha.org or by phone at 804-819-4116. Interested parties must access the official solicitation details through the provided online portal to review full requirements, evaluation criteria, and submission guidelines, ensuring compliance with all procedural and operational expectations outlined by the Authority.
Richmond Behavioral Health Authority

POSTED

4 days ago

DEADLINE

in 8 days
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NAICS: 561422
New
SLED
Enrollment BrokerThe State of Texas, through the Texas Health and Human Services Commission, is seeking a single qualified Enrollment Broker to manage comprehensive enrollment, outreach, financial contribution, and fund management services aimed at enhancing the client experience. This contract requires the contractor to execute all aspects of Enrollment Broker Operations in strict alignment with the solicitation specifications, ensuring seamless coordination and delivery of services statewide. The contractor will be responsible for proactive client engagement, accurate financial assessments, and effective management of related funds to support program accessibility and efficiency. The solicitation, identified as HHS0016867, was posted on July 8, 2026, with responses due by September 4, 2026, at 4:30 PM Central Time. The contract is directed by the Texas Health and Human Services Commission and will be performed throughout the state of Texas. Primary point of contact for inquiries is Amy Castro, reachable via email at amy.castro@hhs.texas.gov or phone at 512-776-6155. The solicitation is open to qualified entities through the Texas SmartBuy portal, with no specific set-aside or NAICS code designated.
Health and Human Services Commission

POSTED

5 days ago

DEADLINE

in about 2 months
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NAICS: 561422
New
Multilingual Call Center OperationsThe contract requires the provision of 24/7 multilingual call center operations to support a toll-free hotline and WhatsApp channel for receiving public reports related to the Unaccompanied Alien Children program. Services include call intake, triage, routing, and escalation of incidents, ensuring timely and accurate handling of information from the public. The operational scope demands continuous staffing with language capabilities to serve diverse populations and maintain consistent response protocols around the clock. This is a subcontract under the Administration for Children and Families within the U.S. Department of Health and Human Services, classified under NAICS code 561422 for Investigation and Security Services. The contract does not specify a place of performance or set-aside status, and all services are expected to be delivered remotely or via centralized operations without geographic restrictions. The posting date indicates a future solicitation window, suggesting potential procurement activity in 2026 with no established point of contact details provided.
Administration for Children and Families (ACF)

POSTED

6 days ago

DEADLINE

N/A
View Details
NAICS: 561422
New
Customer Support & Help Desk ServicesThe contract seeks a subcontractor to provide Tier 1–2 customer support for users of a retirement calculator system, responding to inquiries via phone and email while managing user accounts and ensuring all issues are tracked and resolved within 72 hours. The work is required to support the Department of Justice and will be performed at the designated location in Washington, DC with a zip code of 20530. This is a subcontract under the SBA set-aside program, classified under NAICS code 561422, indicating it is targeted toward small business providers offering office administrative services. Interested parties must submit responses by the deadline of July 20, 2026, at 4:00 PM, with the solicitation posted on July 8, 2026, and available through the eBuy platform under contract number GS-35F-0147T.
Department of Justice

POSTED

6 days ago

DEADLINE

in 7 days
View Details
NAICS: 561422
New
SLED
Automated Attendance Intervention SolutionCumberland County Schools is soliciting proposals for an Automated Attendance Intervention Solution designed to enhance family engagement, improve student attendance, and reduce chronic absenteeism through a unified digital platform. The required system must integrate communication tools, automated outreach strategies, data analytics, and attendance intervention services into one scalable solution that supports districtwide implementation while minimizing administrative burden and maximizing the impact of school-family interactions. The platform should enable proactive, data-driven engagement with families, using targeted messaging and actionable insights to foster consistent attendance and strengthen partnerships between home and school. The solicitation, numbered 173-27001, was posted on July 7, 2026, with responses due by August 4, 2026. Proposals must be submitted to the Cumberland County Board of Education in North Carolina, and the primary point of contact for inquiries is Susan Riddle. The solution must be capable of operating across all schools in the district, providing real-time analytics and automation that align with the district’s goals of improving attendance outcomes and increasing meaningful family participation. Vendors are expected to demonstrate proven experience, technical capability, and a clear plan for implementation, training, and ongoing support to ensure successful adoption and sustained impact.
Cumberland County Board of Education

POSTED

6 days ago

DEADLINE

in 22 days
View Details
NAICS: 561422
Closed
Records Management and Archival SupportThe contract under the title Records Management and Archival Support requires comprehensive management of both physical and digital records to ensure full compliance with FDA regulations, National Archives and Records Administration standards, and all applicable federal records management policies. The scope encompasses the organization, inventory, retention scheduling, and archival of records across all formats, with an emphasis on maintaining audit readiness, data integrity, and long-term accessibility. Work must be performed at the designated place of performance in Jefferson, Louisiana, under the oversight of the Department of Health and Human Services, with the contract structured as a subcontract. The solicitation was posted on July 2, 2026, with a firm deadline for responses on July 10, 2026, and falls under the NAICS code 561422 for office administrative services. All activities must align with federal mandates governing record lifecycle management and secure storage practices.
Department of Health and Human Services

POSTED

11 days ago

CLOSED

3 days ago
View Details
NAICS: 561422
Closed
Secure Records Destruction ServicesThe contract is for secure records destruction services targeting expired or obsolete laboratory documents, requiring either on-site or off-site shredding with a certified chain-of-custody and official destruction verification to ensure compliance and confidentiality. The work is associated with the Department of Health and Human Services and is classified under NAICS code 561422, indicating specialized document destruction services. The place of performance is specified as Jefferson, Louisiana, with a zip code of 70602, though no specific office address or point of contact is provided. The solicitation was posted on July 2, 2026, and responses are due by July 10, 2026, with the contract structured as a subcontract under the broader federal procurement framework. Interested parties must submit their proposals through the eBuy portal using the designated link, and while no set-aside designation is indicated, the requirement emphasizes security, compliance, and accountability in handling sensitive laboratory records.
Department of Health and Human Services

POSTED

11 days ago

CLOSED

3 days ago
View Details
NAICS: 561422
Closed
Federal
Dedicated Communications & Coordination SupportThe contract requires the operation of a 24/7 dedicated communication team tasked with ensuring the timely and accurate transmission of radiology results across the VA medical center. This team will serve as the primary coordination hub, facilitating seamless communication between radiology departments, clinicians, and support staff to maintain critical patient care timelines. In addition to result transmission, the team must provide continuous technical support to address system issues, software glitches, or communication failures that could disrupt the flow of medical information, ensuring uninterrupted service around the clock. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses and falls under NAICS code 561422, which covers emergency and other relief services, indicating a focus on responsive, mission-critical operational support. The opportunity was posted on July 2, 2026, with proposals due by July 10, 2026, and is managed by the 250-NETWORK Contract Office 10 within the Department of Veterans Affairs. Performance will take place at the VA medical center, though specific location details are not provided. The contractor must be fully prepared to deliver high-reliability, real-time communication capabilities with no tolerance for delays or downtime in supporting urgent clinical workflows.
250-NETWORK Contract Office 10 (36C250)

POSTED

12 days ago

CLOSED

4 days ago
View Details
NAICS: 561422
SLED
Call Center Operations with Payment ProcessingThe contract requires the operation of a public-facing call center dedicated to managing reservations for state parks, with an emphasis on secure, PCI-compliant processing of all payment transactions to ensure the highest standards of financial data protection. The service must be accessible to all residents, including those with hearing or speech disabilities, by providing uninterrupted ADA-compliant TTY support as a core component of customer service delivery. Operators are expected to maintain reliable, 24/7 call center functionality with trained personnel capable of handling high volumes of reservation inquiries, payment confirmations, and accessibility requests in a seamless and efficient manner. The work is classified as a subcontract under NAICS code 561422 and is issued by the State of Rhode Island, with proposals due by August 13, 2026. All performance must align with state standards for security, accessibility, and public service excellence, and the place of performance is within Rhode Island, though specific location details are not provided.
State of Rhode Island

POSTED

12 days ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
Grant
National Information & Referral Call Center OperationsThe contract seeks to establish a national toll-free hotline dedicated to providing real-time assistance, resource navigation, and emotional support to individuals living with paralysis and their caregivers. This service will function as a critical access point for information, connecting callers to medical, social, financial, and community-based resources tailored to their unique needs, while also offering compassionate guidance to alleviate stress and improve quality of life. The operation must ensure consistent, high-quality support through trained specialists who are knowledgeable about paralysis-related conditions and available services nationwide. The initiative is administered by the Administration for Community Living under the Department of Health and Human Services and falls under NAICS code 561422, indicating it is an administrative and support service focused on call center operations. This is a subcontract opportunity with a response deadline of July 31, 2026, and it will be performed remotely without a specified physical location. The project aims to enhance accessibility and equity in support services for a vulnerable population, requiring the contractor to demonstrate capabilities in scalable call center management, data security, cultural competency, and 24/7 operational reliability to serve individuals across all time zones and diverse backgrounds.
Administration For Community Living

POSTED

13 days ago

DEADLINE

in 17 days
View Details

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