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NAICS Code· 561422

NAICS 561422: Telemarketing Bureaus and Other Contact Centers

This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--Show more

NAICS 561422 – Telemarketing Bureaus and Other Contact Centers encompasses outsourced customer service, inbound and outbound call center operations, and multi-channel contact center solutions deployed to support federal agency communications. This includes telephone-based outreach for public information campaigns, benefits enrollment assistance, survey collection, appointment scheduling, and customer support functions delivered through voice, email, chat, and SMS platforms.

45
Active Contracts
$41.2M
Total Obligations (12mo)
23
Awarded Contracts (12mo)
18
Contractors Awarded (12mo)
1
Median Bidders per Award
-87.3%
YoY Growth
Dotted
NAICS 561422 FAQ

Frequently Asked Questions

NAICS code 561422 covers Telemarketing Bureaus and Other Contact Centers. This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise. Cross-References. Establishments primarily engaged in--

Recently Posted in Telemarketing Bureaus and Other Contact Centers

NAICS: 561422
Awarded
SLED
Mile High United Way / Resource Contact Center
Solicitation # NPSS1-FHLA-2027000065-1
The Colorado Department of Public Health and Environment Prevention Services Division intends to award a sole source contract to Mile High United Way for the operation of a statewide Maternal and Child Health Resource Contact Center. This initiative aims to establish a toll-free information center to support Colorado's maternal and child health priorities in accordance with statutory mandates under Title V of the Social Security Act. The contract is estimated to be valued at 525,000 dollars with a proposed term running from October 1, 2027, through September 30, 2032. The justification for the sole source procurement is based on Mile High United Way being the only entity capable of providing the necessary breadth of statewide resource and referral services required for the project. This procurement is identified by solicitation number NPSS1-FHLA-2027000065-1. Interested parties were directed to submit comments or objections to Buyer Kristi Gamble by the response deadline of October 15, 2026.
CDPHE - Prevention Services Division

POSTED

3 days ago

DEADLINE

in 3 days
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NAICS: 561422
New
SLED
Benefits Advocacy and Member Support ServicesThe Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.
City of Santa Fe

POSTED

4 days ago

DEADLINE

in 21 days
View Details
NAICS: 561422
New
SLED
Benefits Participant Help DeskThe Benefits Participant Help Desk subcontract involves providing comprehensive customer service and support for prime contractors operating on projects within Wayne Township, New Jersey. The selected provider will manage participant inquiries related to COBRA, FSA, and Retiree billing, while also assisting with the processing of claims submissions and election forms. To execute these duties, the contractor must utilize call center software, CRM, or ticketing systems and maintain strict HIPAA compliance to ensure the secure handling of Protected Health Information. Managed by the New Jersey Purchasing Division, this opportunity falls under NAICS code 561422. Performance will be evaluated based on specific response and resolution rates to ensure high-quality participant support. The solicitation was posted on October 8, 2026, with a response deadline set for October 29, 2026.
Purchasing Division

POSTED

4 days ago

DEADLINE

in 17 days
View Details
NAICS: 561422
Closed
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation DOC844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority to secure a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business. The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for operating the centers under various volume scenarios and must provide a comprehensive suite of deliverables, including project management, transition, and quality assurance plans. Performance is governed by strict service level agreements and key performance indicators, with liquidated damages applicable for missed targets regarding call handling, response times, and quality assurance. The contract mandates rigorous compliance with District of Columbia regulations, including the First Source Employment Agreement, which requires a 51 percent hiring goal for DC residents and adherence to the Living Wage Act. Bidders must submit a detailed SBE Subcontracting Plan with a 35 percent goal for small business enterprises and provide certifications regarding equal employment opportunity and non-discrimination. Due to the nature of the services, the contractor must adhere to the Exchange Privacy and Security Compliance Addendum, ensuring the protection of personally identifiable information and federal tax information in accordance with HIPAA and ACA standards, with a requirement to report potential privacy incidents within one hour.
Health Benefit Exchange Authority (DCHBX)

POSTED

5 days ago

CLOSED

3 days ago
View Details
NAICS: 561422
New
Federal
Multi-Channel Contact Center OperationsThis subcontract for Multi-Channel Contact Center Operations supports prime contractors on OPM BENEFEDS projects. The scope of work involves managing a bilingual English and Spanish customer service environment that handles inquiries through telephone, IVR, email, secure messaging, mail, and TTY/relay. The selected provider will be responsible for staffing, training, case resolution, and quality assurance monitoring to ensure effective managed customer support and the delivery of detailed resolution reports. The project is managed under the Office of Personnel Management, specifically the OPM DC Central Office Contracting, with the place of performance located in Macon. The opportunity is categorized under NAICS code 561422. Interested parties should note the response deadline of October 26, 2026.
OPM Dc Central Office Contracting

POSTED

5 days ago

DEADLINE

in 14 days
View Details
NAICS: 561422
SLED
Multi-lingual Transit Dispatch ServicesThis subcontract for the Town of Wendell in North Carolina involves providing multi-lingual transit dispatch and customer support services for microtransit projects. The selected provider will operate a call-in center to assist riders who cannot use mobile applications, coordinating ride requests and communicating with drivers to ensure a maximum wait time of 30 minutes. The scope of work requires 24/7 or scheduled support and the seamless integration of dispatch software. The solicitation was posted on October 5, 2026, with a response deadline of November 16, 2026. Classified under NAICS code 561422, the contract focuses on maintaining high accessibility and efficiency for transit users through professional dispatching and multi-lingual proficiency.
Town of Wendell

POSTED

7 days ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
SLED
EBT Customer Service Call Center and Automated Response Unit (ARU)This subcontract involves providing customer-facing support services for prime contractors working on Virginia Department of Social Services projects. The primary scope of work includes the operation of a customer support call center and the management of an Automated Response Unit to handle balance inquiries and PIN changes. To execute these tasks, the contractor will utilize IVR software, telephony systems, and CRM tools while ensuring all customer processing adheres to strict Federal regulations. The project is based in Richmond and falls under NAICS code 561422. The key deliverables are a fully operational customer support center and a functional Automated Response Unit. Interested parties should note the response deadline of October 28, 2026.
Department of Social Services

POSTED

7 days ago

DEADLINE

in 16 days
View Details
NAICS: 561422
SLED
Outage Dispatching and Customer Communication ServicesThis subcontract for the City of Hudson, Ohio, involves providing outage dispatching and customer communication services for Public Works Department electric operations projects. The selected provider will be responsible for call intake, documenting outage reports, coordinating the deployment of field crews for prime contractors, and managing automated status updates and notifications for customers. To successfully execute these duties, the contractor must possess the necessary telephony, call center infrastructure, and specialized dispatching software. The agreement is structured as a three-year term to ensure continuous communication and dispatching support. Interested parties should note that the solicitation was posted on October 4, 2026, with a response deadline of October 28, 2026. The project falls under NAICS code 561422 and is managed through the City of Hudson's procurement process.
City of Hudson

POSTED

8 days ago

DEADLINE

in 16 days
View Details
NAICS: 561422
SLED
RFP # R00B7600009 Child Care Call Center and Administration Services
Solicitation # R00B7600009
The Maryland State Department of Education is soliciting proposals under RFP R00B7600009 for a qualified service provider to manage the Child Care Scholarship (CCS) program's customer service and administration. The selected contractor will be responsible for eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance functions. To support these operations, the contractor must provide all necessary staffing and technology, including call center telephony, computers, and a case management solution. The technical architecture requires integration with the MSDE Unified Architecture, utilizing Salesforce CRM for case workflows and user authentication, while interfacing with the legacy CCATS platform for intake and financial processing. This solicitation is categorized under Management and Business Professionals and Administrative Services, with procurement goals of 20 percent for Minority Business Enterprises and 5 percent for Veteran-owned Small Business Enterprises. The contract is designated as a Tier 1 Contract, meaning it must comply with Maryland Living Wage requirements for employees spending at least half their time on the project. Bidders are required to disclose the locations from which services will be performed and provide a history of prior state contracts from the last five years to assist in the evaluation of experience and past performance. The response deadline for this solicitation is November 6, 2026.
Maryland State Department of Education

POSTED

10 days ago

DEADLINE

in 25 days
View Details
NAICS: 561422
Awarded
International
Contingency Supervision Hub
Solicitation # C4354
The Financial Conduct Authority has awarded a contract to Foundever GB Limited for the Contingency Supervision Hub to provide scalable contingency contact operations. This service is designed to manage fluctuations in contact volume resulting from mass call events or the invocation of business continuity plans. The contract was awarded without competition via Lot 1: Citizen Experience of the Outsourced Services framework. The agreement is valued at 104,166.67 GBP excluding VAT and covers a one-year term from June 26, 2026, to June 25, 2027. Identified by solicitation number C4354 and NAICS code 561422, the contract ensures the agency has the necessary operational capacity to maintain communication standards during critical or high-volume periods.
Financial Conduct Authority

POSTED

10 days ago

DEADLINE

N/A
View Details
NAICS: 561422
SLED
Member Services Call Center OperationsThis subcontract for Member Services Call Center Operations supports prime contractors on EOHHS FIDE-SNP program projects for the State of Rhode Island. The selected provider will manage general member services and urgent or emergent lines, handle grievances, process MMB card replacements, and facilitate warm handoffs to NEMT brokers. The scope of work includes providing all necessary staff and equipment to support callers with disabilities or limited English proficiency to ensure comprehensive operational delivery and accurate member record updates. The opportunity is categorized under NAICS code 561422 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of November 4, 2026. Further details regarding the bidding process can be accessed through the Rhode Island Division of Procurement portal.
State of Rhode Island

POSTED

10 days ago

DEADLINE

in 23 days
View Details
NAICS: 561422
SLED
Member Support & Call Center ServicesThis subcontract for Member Support and Call Center Services involves providing direct member support and customer service for prime contractors managing behavioral health projects for the State of Ohio's Administrative Services agency. The selected provider will operate a call center dedicated to resolving member inquiries and will be responsible for providing necessary staffing for open enrollment activities and health fairs. To ensure compliance and quality of care, the contractor must maintain a HIPAA-compliant call center environment and employ staff specifically trained to handle behavioral health benefit inquiries. Interested parties should note the response deadline of November 13, 2026, for this opportunity categorized under NAICS code 561422.
Administrative Services

POSTED

10 days ago

DEADLINE

in about 1 month
View Details

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