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This Government Contract opportunity from Department Of Veterans Affairs was posted on July 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Dedicated Communications & Coordination Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 11 days

AI Contract Overview

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The contract requires the operation of a 24/7 dedicated communication team tasked with ensuring the timely and accurate transmission of radiology results across the VA medical center. This team will serve as the primary coordination hub, facilitating seamless communication between radiology departments, clinicians, and support staff to maintain critical patient care timelines. In addition to result transmission, the team must provide continuous technical support to address system issues, software glitches, or communication failures that could disrupt the flow of medical information, ensuring uninterrupted service around the clock. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses and falls under NAICS code 561422, which covers emergency and other relief services, indicating a focus on responsive, mission-critical operational support. The opportunity was posted on July 2, 2026, with proposals due by July 10, 2026, and is managed by the 250-NETWORK Contract Office 10 within the Department of Veterans Affairs. Performance will take place at the VA medical center, though specific location details are not provided. The contractor must be fully prepared to deliver high-reliability, real-time communication capabilities with no tolerance for delays or downtime in supporting urgent clinical workflows.

General Info

24/7 communication team for real-time radiology result transmission in VA medical center, set aside for SDVOSB.

Agency

Department Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)View Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

OH

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C25026Q0444.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Q522--Teleradiology Services - Dayton VAMC

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a 24/7 dedicated communication team to coordinate timely transmission of radiology results and provide technical support to the VA medical center.

More opportunities from Department Of Veterans Affairs → 250-NETWORK Contract Office 10 (36C250)

Same awarding agency

NAICS: 541690
New
Federal
Lock Out – Tag Out (LOTO) Services at Chillicothe VAMC - Chillicothe, OH
Solicitation # 36C25026Q0604
Solicitation 36C25026Q0604 is a request for commercial Lock Out Tag Out (LOTO) services at the Chillicothe VA Medical Center in Ohio. This firm-fixed-price contract is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS 541690. The scope of work involves the development, implementation, and annual review of at least 454 equipment-specific graphical LOTO procedures, including the provision of durable laminated placards and asset labeling. All services must comply with OSHA 29 CFR 1910.147, OSHA 29 CFR 1910.301-399 Subpart S, ANSI Z244.1, and applicable VA policies. The period of performance consists of a base year starting October 1, 2026, with four subsequent one-year option periods, for a total potential duration of five years. The government will award the contract based on the most advantageous offer, where technical capability and past performance are weighted as more important than price. Key technical requirements include the ability to manage hazardous energy in multi-source environments. Offerors must provide a grand total for line items, a signed VA Certificate of Compliance regarding subcontracting limitations, and evidence of required insurance, including 500,000 dollars in general liability and 100,000 dollars in employer's liability. Following Amendment 0001, the quotation due date has been extended to September 17, 2026, at 3:00 PM EDT. Submissions must be sent to the Network Contracting Office 10 in Cleveland, Ohio.
Other Scientific and Technical Consulting Services

POSTED

1 day ago

DEADLINE

in 6 days
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