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This Solicitation opportunity from North Carolina was posted on July 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Automated Attendance Intervention Solution

Closed
173-27001State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
SLED
ITS60 RFQ for Saas Customer Support System
Solicitation # RFQ 2027.02
The Massachusetts Office of the Inspector General (OIG) is seeking a cloud-based SaaS customer support and ticketing system through Request for Quotation BD-27-1059-MAOIG-MAOIG-132087, issued on August 4, 2026, with responses due by August 24, 2026. The system must support approximately 7,200 annual public inquiries across multiple channels, including web, email, and phone, while integrating seamlessly with existing systems such as the Avaya phone platform, Microsoft Suite, and the OIG website. The platform must provide omnichannel intake, automated ticketing workflows with SLA tracking, a self-service portal, a searchable knowledge base, real-time reporting with exportable analytics, and robust security features including multi-factor authentication, single sign-on, role-based permissions, and audit logging. The vendor must also implement API connectivity with Power BI, an LMS, and an AI chatbot, and support a user structure of two administrators and approximately 25 regular users. The preferred contract term is three years with optional renewals, and the selected vendor will be required to execute the OIG Confidentiality Agreement and a Statement of Work post-award. Proposals must be submitted exclusively via email to rfr.responses@mass.gov and include a detailed written description of the SaaS product, a training and implementation plan, a proposed contract term with renewal options, a comprehensive cost breakdown covering implementation and annual fees, evidence of vendor history and qualifications, and contact information for three client references. Evaluation will be based on best overall value using a trade-off approach, weighing technical solution, implementation capability, vendor experience, and price without assigned numerical weights or adjectival ratings. Payment will follow the Commonwealth Bill Payment Policy, with invoicing directed to Marcelle Payen, CFO, at 1 Ashburton Place, Boston, MA 02108. No formal FAR clauses, security clearances, socioeconomic certifications, or CAGE/UEI requirements are mandated. The anticipated award date is October 12, 2026, and performance will be centered at the OIG’s Boston office, though the service is entirely cloud-based. There are no specified page limits, file types, or submission portals beyond email, and no FOB terms, packaging requirements, or formal CLIN structures apply.
MAOIG - Office of the Inspector General

POSTED

20 days ago

DEADLINE

in 7 days

AI Contract Overview

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Cumberland County Schools is soliciting proposals for an Automated Attendance Intervention Solution designed to enhance family engagement, improve student attendance, and reduce chronic absenteeism through a unified digital platform. The required system must integrate communication tools, automated outreach strategies, data analytics, and attendance intervention services into one scalable solution that supports districtwide implementation while minimizing administrative burden and maximizing the impact of school-family interactions. The platform should enable proactive, data-driven engagement with families, using targeted messaging and actionable insights to foster consistent attendance and strengthen partnerships between home and school. The solicitation, numbered 173-27001, was posted on July 7, 2026, with responses due by August 4, 2026. Proposals must be submitted to the Cumberland County Board of Education in North Carolina, and the primary point of contact for inquiries is Susan Riddle. The solution must be capable of operating across all schools in the district, providing real-time analytics and automation that align with the district’s goals of improving attendance outcomes and increasing meaningful family participation. Vendors are expected to demonstrate proven experience, technical capability, and a clear plan for implementation, training, and ongoing support to ensure successful adoption and sustained impact.

General Info

Cumberland County Schools seeks automated attendance platform to boost family engagement and reduce absenteeism.

Agency

North Carolina → Cumberland County Board of EducationView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

(2)

RFP 173-27001 Questions and Answers.pdf

PDF

RFP 173-27001 Automated Attendance Intervention Solution Cumberland County Schools

PDFrfp

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Carolina → Cumberland County Board of Education
Contacts1 person available
OfficeNC, USA
Organization / Agency
North Carolina → Cumberland County Board of Education
View Agency Profile
Office AddressNC, USA
Contacts
Susan Riddle

Full Description

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Cumberland County Schools (CCS) is seeking proposals from qualified vendors to provide a comprehensive Family Engagement, Attendance Improvement, and Communications Platform that strengthens school-home partnerships, improves student attendance outcomes, reduces chronic absenteeism, and increases meaningful engagement between families and schools. The district desires a solution that combines communication tools, attendance intervention services, data analytics, and automated engagement strategies into a single, integrated platform. The selected vendor shall provide a scalable system capable of supporting districtwide implementation while reducing administrative workload and increasing the effectiveness of outreach efforts.

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