This Government Contract opportunity from Rhode Island was posted on July 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Operations with Payment Processing

Closed

State & Local

Submission Closed08/13/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

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RFP 160190 Statewide Toll Customer Service Center Operations

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The Virginia Department of Transportation is soliciting proposals for the operation of a statewide toll customer service center under RFP-121586, with a response deadline of September 1, 2026. The contract falls under NAICS code 561422 and is targeted at providing comprehensive customer service support for Virginia’s tolling systems, including call center operations, account management, payment processing assistance, and issue resolution for toll participants across the state. The place of performance is statewide within Virginia, requiring the contractor to deliver services accessible to all toll customers regardless of location, with a focus on reliability, efficiency, and customer satisfaction. The contract will be managed by the Virginia Department of Transportation, with Virginia Griffin serving as the primary point of contact for inquiries and submissions. Proposals must be submitted through the designated vendor portal by the stated deadline, and the selected contractor will be responsible for maintaining high operational standards, ensuring 24/7 service availability as needed, integrating with existing tolling technologies, and adhering to all state regulations and data privacy requirements. The scope may include staffing, training, technology infrastructure, reporting, and continuous improvement initiatives aligned with Virginia’s transportation goals.

Virginia Department of Transportation

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DEADLINE

24/7 Crisis Response Call Center Operations

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Idaho Crisis and Suicide Hotline Services

Solicitation # 1404

The State of Idaho, through the Department of Health and Welfare Division of Behavioral Health, is seeking information from qualified organizations to provide statewide crisis hotline services for Idaho residents. This Request for Information, identified as solicitation number 1404, aims to identify capable providers who can deliver essential crisis and suicide prevention support across the state. Interested organizations must submit their responses by the deadline of September 30, 2026. This process is designed to gather market intelligence and capabilities from potential vendors to inform the state's approach to behavioral health crisis services.

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RFP AI-based Interactive Voice Response Solution

Solicitation # 26-0263

The City of Fort Worth is seeking proposals under solicitation number 26-0263 to establish an agreement for an AI-based Interactive Voice Response solution for the Information Technology Solution Department. This as-needed procurement requires proposers to submit their responses via the Euna Portal by the deadline of September 24, 2026. The selection process is based on a Best Value evaluation, and bidders must adhere to strict electronic submission guidelines and technical requirements outlined in the instructions to proposers. Applicants are required to submit several critical compliance documents, including an IRS W-9 form and a Conflict of Interest Questionnaire to disclose any relationships with local government officers. Additionally, the city has established a Small Business Goal of 30 percent for this procurement. To meet this requirement, bidders must provide detailed certification and financial information for all small business prime contractors or subcontractors, as failure to comply with these utilization goals may result in a loss of points during the evaluation process.

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First Class Permit Mail Presort and ProcessingThe Texas Health and Human Services Commission is seeking a subcontractor for First Class Permit Mail Presort and Processing. The scope of work involves sorting, preparing, and processing First Class Permit Letters and Flats to ensure they meet USPS-compliant presort levels for postage discounts, which includes all necessary bundling, labeling, and documentation. This opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 15, 2026, at 4:30 PM. Further details regarding this solicitation can be found through the txsmartbuy portal.

Health and Human Services Commission

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U.S.-Based Customer Support ServicesThe Department of Veterans Affairs, through the Commodities and Services Acquisition Service, is seeking a subcontract for U.S.-based customer support services. The selected provider will deliver toll-free phone support and ad-free, login-free web-based training specifically for TENS device users. All deliverables must strictly adhere to VA cybersecurity and accessibility standards to ensure secure and inclusive access for all users. This opportunity is designated as a Service-Disabled Veteran-Owned Small Business set-aside under NAICS code 561422. Interested parties must submit their responses by September 8, 2026, at 8:00 PM. The performance of these services is centered in the 80401 zip code area.

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GASOU - Annual Giving Operations Services

Solicitation # 53900-eRFP-001813-2027

Georgia Southern University has issued a Request for Proposals, solicitation number 53900-eRFP-001813-2027, to secure a qualified supplier for Annual Giving Operations Services. The procurement process involves gathering and evaluating supplier responses, followed by potential negotiations and the resolution of contract exceptions. Once the evaluation is complete, preliminary results including participating suppliers and scores will be publicly announced, with final contract awards following the conclusion of the protest process. The deadline for submitting responses to this solicitation is September 10, 2026. Once an award is finalized, the resulting contract will be available for use by other Georgia State Agencies, colleges, and institutions within the University System of Georgia, subject to approval from the Department of Administrative Services and the University System of Georgia. All services are to be performed within the state of Georgia.

Georgia Southern University

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24/7 Multilingual Technical Support ServiceThe 24/7 Multilingual Technical Support Service is a subcontract opportunity with the OHA Oregon State Hospital located in Salem, Oregon. The selected provider will be responsible for delivering continuous, round-the-clock technical assistance to hospital staff utilizing the fit-testing platform. This scope of work includes comprehensive troubleshooting and requires support capabilities in both English and Spanish. The solicitation was posted on August 19, 2026, with a response deadline of September 11, 2026. This procurement falls under NAICS code 561422 and is managed through the Oregon Buys system.

OHA Oregon State Hospital

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24/7 Customer Service and Reservation SystemThe 24/7 Customer Service and Reservation System subcontract, managed by COSPD Purchasing in Massachusetts, involves the operation of a multilingual customer service and trip booking system. The project requires the implementation of real-time tracking, call center support, and full digital platform integration to ensure seamless service delivery. The contract is categorized under NAICS code 561422 and will be performed at the Washington Street location in Salem, Massachusetts. Interested parties must submit their responses by the deadline of August 31, 2026, following the posting date of August 17, 2026.

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Solicitation # Doc5830460866

Amtrak has issued solicitation WS5725403332 for a Support Services RFP to manage and operate its Service Desk, Incident Management, Field Support, and NOC Operations teams. The response deadline for this federal organization opportunity is September 18, 2026. A pre-proposal conference is scheduled for August 21, 2026, from 3:00 PM to 3:45 PM EST. Interested parties must email Thanh Dickey at thanh.dickey@amtrak.com by 12:00 PM EST on August 20, 2026, to be included in the conference or to direct any questions regarding the RFP.

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Transcription & Editorial Support ServicesThe Office of Court Administration in Texas is seeking a subcontractor for Transcription and Editorial Support Services. This contract focuses on the post-proceeding processing of court records and legal documents, specifically requiring audio-to-text conversion, editing, proofreading, and formatting to ensure high-quality assurance of all legal transcripts. The opportunity is categorized under NAICS code 561422. Interested parties must submit their responses by the deadline of September 1, 2026. Further details and submission guidelines can be accessed through the Texas SmartBuy portal.

Office of Court Administration

POSTED

18 days ago

DEADLINE

in 3 days

AI Contract Overview

The contract requires the operation of a public-facing call center dedicated to managing reservations for state parks, with an emphasis on secure, PCI-compliant processing of all payment transactions to ensure the highest standards of financial data protection. The service must be accessible to all residents, including those with hearing or speech disabilities, by providing uninterrupted ADA-compliant TTY support as a core component of customer service delivery. Operators are expected to maintain reliable, 24/7 call center functionality with trained personnel capable of handling high volumes of reservation inquiries, payment confirmations, and accessibility requests in a seamless and efficient manner. The work is classified as a subcontract under NAICS code 561422 and is issued by the State of Rhode Island, with proposals due by August 13, 2026. All performance must align with state standards for security, accessibility, and public service excellence, and the place of performance is within Rhode Island, though specific location details are not provided.