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24/7 Customer Service and Reservation System

Active

State & Local

Response Deadline08/31/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The 24/7 Customer Service and Reservation System subcontract, managed by COSPD Purchasing in Massachusetts, involves the operation of a multilingual customer service and trip booking system. The project requires the implementation of real-time tracking, call center support, and full digital platform integration to ensure seamless service delivery. The contract is categorized under NAICS code 561422 and will be performed at the Washington Street location in Salem, Massachusetts. Interested parties must submit their responses by the deadline of August 31, 2026, following the posting date of August 17, 2026.

General Info

COSPD Purchasing seeks a multilingual customer service and reservation system in Salem, Massachusetts.

Agency

Massachusetts → COSPD - PurchasingView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Washington Street Salem, MA, 01970, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1165-COSPD-COS01-132484.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

On Demand Rideshare Service

AI Contract Breakdown

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Timeline

PostedAug 17

subcontract

Response DeadlineAug 31

Submission deadline

Response Deadline

08/31/2026, 04:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyMassachusetts → COSPD - Purchasing

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → COSPD - Purchasing

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Operation of a multilingual, 24/7 customer service and trip booking system with real-time tracking, call center support, and digital platform integration.

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