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Customer Service and Order Support

Active

State & Local

Response Deadline08/28/2026, 07:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

General Info

Provide multichannel customer support for promotional goods recipients under USDA Kentucky subcontract, remotely, via call center services.

Agency

Kentucky → Department of AgricultureView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Other, KY, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PostedJul 28

subcontract

Response DeadlineAug 28

Submission deadline

Response Deadline

08/28/2026, 07:30:00 PM UTCin 29 days

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Organization & Contact Information

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AgencyKentucky → Department of Agriculture

ContactsNo contacts available

OfficeN/A

Organization / Agency

Kentucky → Department of Agriculture

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Providing multichannel customer support for order inquiries, tracking, and issue resolution for end recipients of promotional goods.

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