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B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

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26-58066International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

General Info

Indigenous providers qualified under TBIPS EN578-170432 to deliver Level 3 Help Desk support for Mercury Program IT migrations across Canada.

Agency

Government of Canada → National Research Council of CanadaView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

(2)

26-58066 APM_SPICT.pdf

PDF

26-58066_NPP_TBIPS.pdf

PDF

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Timeline

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Organization & Contact Information

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AgencyGovernment of Canada → National Research Council of Canada
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → National Research Council of Canada
View Agency Profile
Office AddressN/A
Contacts
Shufang WengContracting Authority

Full Description

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The objective of this requirement is to obtain qualified professional services that NRC currently requires on an “as and when needed” basis in response to demand to support IT enabled system migrations as part of the Mercury Program. The Request for Proposal is a Voluntary Indigenous Set-Aside open only to Indigenous Supply Arrangement (SA) Holders who pre-qualified under B.10 Help Desk Specialist, Level 3, against the TBIPS Supply Arrangement # EN578-170432.

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