Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, August 5 at 2:00 PM EDT

Register Free →

Get CLEATUSFree Trial

Get CLEATUSFree Trial

Search

Top

Back to Contracts

Live Chat Customer Service Operations

Active

State & Local

Response Deadline08/21/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

San Diego County is seeking a subcontractor to provide real-time digital customer support through live chat services for patrons of the San Diego County Library. The contractor will be responsible for answering inquiries related to library accounts, services, upcoming events, and institutional policies during designated operational hours. This role requires prompt, accurate, and courteous assistance delivered via live chat to ensure a positive user experience for library users across the county. The work must be performed remotely with no specified physical location, though the place of performance is tied to San Diego. The solicitation is open for bids with a submission deadline in August 2026 under NAICS code 561422, which classifies the service as business support services including call center operations. Subcontractors must be prepared to meet the technical and operational demands of delivering high-quality virtual customer service aligned with the library’s public service standards.

General Info

San Diego County seeks remote live chat support subcontractor for library customer inquiries during business hours.

Agency

California → San Diego CountyView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

San Diego, CA, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 30

subcontract

Response DeadlineAug 21

Submission deadline

Response Deadline

08/21/2026, 01:00:00 AM UTCin 19 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyCalifornia → San Diego County

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → San Diego County

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provide real-time digital customer support via live chat for San Diego County Library patrons, handling account inquiries, library services, events, and policies during operational hours.

Similar Contracts

Same NAICS industry code

B.10 Help Desk Specialist, Level 3, Voluntary Indigenous Set-Aside

Solicitation # 26-58066

The National Research Council of Canada is seeking qualified Indigenous service providers to deliver Level 3 Help Desk Specialist services on an as-needed basis to support IT system migrations under the Mercury Program. This solicitation is a Voluntary Indigenous Set-Aside open exclusively to suppliers who have pre-qualified under the TBIPS Supply Arrangement EN578-170432 for B.10 Help Desk Specialist, Level 3. The requirement is designed to respond flexibly to fluctuating demand, ensuring timely and expert technical support during critical system transitions. Proposals must be submitted by the deadline of August 19, 2026, and all responders must be Indigenous Supply Arrangement holders meeting the specified pre-qualification criteria. The contract will be performed across Canada with no specific city or state limitations, and all work is to be carried out in support of federal IT infrastructure. Shufang Weng, the Contracting Authority, is the primary point of contact for inquiries and can be reached via email or phone. The solicitation was posted on August 1, 2026, under the tender number CB-94-51127631, and is accessible via the Canada Buys portal. Participation is restricted to Indigenous businesses that have successfully completed the prior qualification process, reinforcing commitments to Indigenous economic inclusion and equitable access to federal contracting opportunities.

National Research Council of Canada

POSTED

about 19 hours ago

DEADLINE

Call Center Voice Support ServicesThe contract requires the provision of inbound and outbound voice support services for library patrons within San Diego County, focusing on account assistance, overdue notice communications, and general service inquiries. Performance must align with defined standards and response time thresholds to ensure consistent, high-quality patron interactions. The work is classified as a subcontract under NAICS code 561422, which pertains to call center services, and is issued by the San Diego County agency through the California state system. The solicitation was posted on July 30, 2026, with responses due by August 21, 2026, and all services are expected to be performed in San Diego. No set-aside status or point of contact information is provided, and the primary reference for details is the agency’s external portal link.

San Diego County

POSTED

DEADLINE

RFQ - COLLECTIONS, CHAT AND CALL CENTER SERVICES

Solicitation # BPM013211

San Diego County

POSTED

DEADLINE

Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

Solicitation # STATE 0000000456SL

The Missouri State Office of Administration, through its Division of Purchasing, is soliciting fixed-price contracts for Genesys Cloud Contact Center licenses, maintenance, AppFoundry services, AI tokens, and related professional services on behalf of the Information Technology Services Division and multiple state agencies. The solicitation, numbered STATE 0000000456SL, was issued on June 26, 2026, with a response deadline of August 6, 2026, and is open to all qualified vendors regardless of set-aside status. The contract will span three years from the effective date, with all pricing subject to a maximum 5% annual increase upon renewal. Line items cover 52 single named licenses, 125 CX2 licenses, 1,113 CX3 licenses, one CX4 license, and several concurrent license types, along with a single AI token and AppFoundry partner service. All pricing fields in the provided document are placeholder values, and no estimated contract value is disclosed, though vendors must submit firm, fixed pricing with full cost transparency. Performance is required across various state agency locations in Missouri under FOB Destination terms, meaning the vendor is responsible for all shipping costs and risks until delivery. Data handling must comply with strict security protocols including AES-256 encryption, TLS 1.3, MFA, OWASP Top 10 compliance, and mandatory U.S.-based data residency and workforce location, with no processing permitted outside the U.S. without formal approval. Vendors must adhere to HIPAA/HITECH standards, maintain $5 million cyber liability insurance, indemnify the state against data breaches, and retain records for six years post-contract. The evaluation is conducted on a Lowest Price Technically Acceptable basis, with cost accounting for up to 195 points and additional bonus points awarded for service-disabled veteran-owned enterprises and subcontracting to blind or sheltered workshops. Responsiveness and responsibility are mandatory thresholds—non-compliance with any required certifications, including state anti-boycott requirements, federal UEI registration, and business entity verification, disqualifies an offeror. All submissions must be made electronically through MissouriBUYS in PDF, DOCX, or XLSX format under 100MB, and must include completed exhibits covering compliance, anti-discrimination certifications, work authorization, and federal funding requirements. Invoicing must be in hard copy unless otherwise requested, and payments will be processed via EFT using the

PROC OA DIVISION OF PURCHASING PROCUREMENTS

POSTED

DEADLINE

Customer Service & Call Center SupportThe contract seeks a subcontractor to provide retiree-facing customer service for health insurance-related inquiries, encompassing enrollment processes, claims assistance, COBRA election support, and general program guidance, all while meeting strict service level agreements for response times. The work is centered on delivering accurate, timely, and compliant support to retirees navigating complex health benefits systems, with a clear emphasis on performance and customer experience. This is a subcontract opportunity posted by Prince William County BU in Virginia, with a solicitation open until August 12, 2026, and classified under NAICS code 561422 for call center and related services. There is no set-aside designation specified, and performance location details are not provided, but the service must be delivered remotely or through a designated call center infrastructure capable of supporting federal and county retiree populations. The opportunity is accessible via a web portal for interested vendors submitting proposals by the deadline.

Prince William County BU

POSTED

DEADLINE

Customer Service and Order SupportThis contract involves providing multichannel customer support services for end recipients of promotional goods, handling inquiries related to order status, shipment tracking, and issue resolution through various communication channels. The work is being procured as a subcontract under the Department of Agriculture’s Kentucky office, with performance expected to be conducted remotely or across unspecified locations marked as “Other.” The primary focus is on delivering timely and accurate support to ensure customer satisfaction for recipients of promotional items distributed under agency initiatives. The solicitation was posted on July 28, 2026, with a response deadline of August 28, 2026, and is classified under NAICS code 561422, which corresponds to call centers and other administrative support services. Only qualified subcontractors with proven experience in customer engagement, order systems, and multimodal support platforms are expected to respond, with no set-aside designation specified for small or disadvantaged businesses.

Department of Agriculture

POSTED

DEADLINE

Front Desk and Data Entry Specialist ServicesThe contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.

FA2835 Aflcmc Hanscom Pzi

POSTED

DEADLINE

FY26-DDOT-MOA-Contractual ServicesThe District of Columbia Department of Transportation is forecasting a contractual services agreement for customer service support under the FY26-DDOT-MOA-Contractual Services initiative. This opportunity is posted for the fiscal year 2026 with a publication date of July 23, 2026, and is intended to secure contractors who will provide customer service functions to support the agency’s operations. The solicitation is currently in forecast status, meaning it is not yet open for bids but serves as an early indication of the agency’s procurement intentions. No solicitation number has been assigned, and details such as NAICS code, set-aside type, or specific organization requirements have not yet been defined. The place of performance is within the District of Columbia, with no specific city or zip code provided, and all point of contact information remains unlisted. The contract will likely involve staffing and operational support to handle public inquiries, service requests, and related customer engagement activities on behalf of DDOT. Interested vendors should monitor the official procurement portal linked in the posting for future updates, including the release of a formal request for proposals, required qualifications, timelines, and evaluation criteria. This forecast signals upcoming demand for customer service contractors aligned with the agency’s service delivery goals.

Transportation (DDOT)

POSTED

DEADLINE

Call Center Support (After Hours & Weekends)The District of Columbia’s Chief Technology Office is forecasting a future contract for after-hours and weekend call center support services, intended to ensure continuous customer service outside standard business hours. The solicitation is posted as a forecast with no solicitation number yet assigned, indicating it is in the planning phase and not yet open for bids. The contract will require a contractor to provide personnel capable of handling inbound and possibly outbound calls, inquiries, and support functions during evenings, nights, weekends, and holidays, maintaining service continuity for district residents and agencies. The place of performance and specific location details are not specified, but the services are expected to support the District of Columbia’s operations, likely tied to public-facing systems managed by the Office of the Chief Technology Officer. There is no information on set-aside status, NAICS code, or organizational restrictions at this stage, and the point of contact details are not provided, suggesting interested parties should monitor the official contracting portal for updates as the opportunity matures toward a formal solicitation.

Chief Technology Officer (OCTO)

POSTED

DEADLINE

FY26-DDOT-TSA-District One Call (DOC) CenterThe contract pertains to call center services focused on utility markings for the District of Columbia Department of Transportation’s District One Call Center, anticipated to be active in fiscal year 2026. It is designed to support the coordination and management of underground utility location requests, ensuring safe excavation practices by facilitating communication between utility providers, contractors, and the public. The service is intended to operate under the oversight of the District of Columbia’s transportation agency, with all activities centered on meeting regional infrastructure safety standards. While specific details such as budget, duration, or performance requirements are not yet defined, the contract is listed as a forecast with a posted date of July 23, 2026, indicating that formal solicitation and award processes are expected to follow later. The place of performance and organizational specifics remain undetermined in the current posting, and there is no set-aside classification or NAICS code provided at this stage. Contractors interested in this opportunity should monitor official portals for upcoming solicitations, as the official point of contact and full terms will be released in subsequent stages.

Transportation (DDOT)

POSTED

DEADLINE

DCAS- Call Center SoftwareThe District of Columbia Health Care Finance Agency is forecasting a future procurement for call center software to support its operations. This initiative is intended to enhance the agency’s ability to manage customer service, claims processing, and member outreach through modern digital tools, though specific technical requirements and scope details are not yet finalized. The solicitation is listed as a forecast with no formal solicitation number issued, and no set-aside criteria, NAICS code, or organizational type have been designated at this stage. The planned performance location is within the District of Columbia, but no specific address or point of contact information has been provided. Interested vendors should monitor the official portal for updates as the procurement process advances toward a formal request for proposal.

Health Care Finance (DHCF)

POSTED

DEADLINE

FY26 - DFHV - For Client Service Call Center - Company Service - Voice RecordingThe contract pertains to voice recording services for a client service call center operated by the For-Hire Vehicles (DFHV) division within the District of Columbia, with a projected fiscal year 2026 timeframe. The solicitation is currently listed as a forecast, indicating it is a preliminary notice of future procurement activity rather than an active opportunity, and no specific solicitation number, set-aside details, or NAICS code have been provided at this stage. The services will support call center operations, likely to ensure compliance, quality assurance, training, and dispute resolution through the recording and storage of customer interactions. The agency responsible is the District of Columbia’s For-Hire Vehicles division, and the place of performance has not been specified, suggesting the work may be conducted remotely or at undisclosed locations tied to the call center infrastructure. There is no publicly listed point of contact or physical office address, and the only available reference is a portal link directing interested parties to the District’s contracting platform for future updates. While essential details such as contract value, duration, and performance requirements are not included, the forecast suggests an upcoming procurement for a critical operational service tied to regulatory oversight and customer service integrity for for-hire vehicle providers in the District.

For-Hire Vehicles (DFHV)

POSTED

DEADLINE

More opportunities from California → San Diego County

Same awarding agency

RFQ - DUCTLESS FUME HOOD, BIOLOGICAL SAFETY CABINETS, DOWN DRAFT TABLES TESTING AND CERTIFICATION SERVICES

Solicitation # BPM013315

POSTED

DEADLINE

RFQ - ONLINE SOFTWARE LICENSE SUBSCRIPTION FOR SELF-DIRECTED CPR TRAINING

Solicitation # BPM013325

POSTED

DEADLINE

Field Orders and Change ManagementThis contract pertains to the execution of field orders and change orders for unanticipated work on projects under San Diego County’s jurisdiction, with an emphasis on dynamic adjustments such as Job Mix Formula modifications and responsive construction changes required during project implementation. The scope encompasses on-the-fly corrections and adaptations necessary to address unforeseen conditions in the field, ensuring construction proceeds according to updated technical, material, or logistical demands without halting progress. All change management activities must be documented and executed under established protocols to maintain quality, compliance, and accountability throughout the project lifecycle. The contract is classified as a subcontract under NAICS code 238990, indicating it relates to other specialty trade contractors, and is open for responses until September 3, 2026, with a posted date of July 31, 2026. Performance is expected to occur in San Diego, California, though no specific address or point of contact is provided. The solicitation, accessible via a county portal, does not specify a set-aside program or organizational type requirements, making it potentially available to any eligible subcontractor capable of delivering rapid, technically sound field adaptations. The absence of detailed agency contact information suggests that all inquiries and submissions are to be handled through the provided online system.

All Other Specialty Trade Contractors

POSTED

DEADLINE

in about 1 month

Mobilization and Site SetupThe contract involves the mobilization of equipment, personnel, and resources to a project site in San Diego, with strict requirements to comply with local noise regulations and equipment weight restrictions. All activities must be executed in alignment with these operational constraints to ensure minimal disruption to the surrounding environment and community. The work falls under NAICS code 238990, indicating it is a specialty trade contractor subcontract related to other building construction activities, and is structured as a subcontract under the oversight of San Diego County. Mobilization efforts are expected to begin following the submission deadline of September 3, 2026, at 10:00 PM, with the solicitation posted on July 31, 2026. The place of performance is specifically located in San Diego, and while no detailed organizational or contact information is provided, the work must adhere strictly to the county’s regulations and standards. This subcontract supports broader infrastructure or construction initiatives managed by the county through its extranet procurement portal.

All Other Specialty Trade Contractors

POSTED

DEADLINE

in about 1 month

Traffic Control and SignageThe contract focuses on the setup and management of temporary traffic control zones in San Diego, requiring full compliance with Caltrans standards for signage, cones, and pavement markers. Work involves deploying and maintaining traffic control devices to ensure safety and regulatory adherence during roadwork or construction activities. The contract is classified as a subcontract under NAICS code 237310, indicating it pertains to highway, street, and bridge construction support services. The solicitation was posted on July 31, 2026, with a response deadline of September 3, 2026, at 10:00 PM. The contracting agency is San Diego County, located within the state of California, and all work must be performed in San Diego. There is no set-aside designation specified, and no point of contact information is provided. Interested parties must access the full solicitation details through the provided online portal.

Highway, Street, and Bridge Construction

POSTED

DEADLINE

in about 1 month

Erosion and Sediment Control (BMP Maintenance)The contract requires the implementation and ongoing maintenance of Best Management Practices to manage stormwater runoff and prevent sediment displacement during construction activities in San Diego. All practices must comply with EPA standards, including the conduct of toxicity testing to ensure environmental safety and regulatory adherence. The work is tied to construction projects within the San Diego area and demands consistent monitoring and adjustment of erosion and sediment controls to mitigate environmental impacts. This is a subcontract under NAICS code 541620, with a response deadline of September 3, 2026, and the solicitation was posted on July 31, 2026. The contracting entity is San Diego County, and performance is obligated within the city of San Diego. Although specific contact details are not provided, all proposals must be submitted through the county’s external procurement portal, and compliance with local and federal environmental regulations is mandatory throughout the contract term.

Environmental Consulting Services

POSTED

DEADLINE

in about 1 month

Sidewalk Concrete InstallationThe contract involves the supply and installation of 16 cubic yards of concrete for sidewalk construction in San Diego, fully compliant with Caltrans and San Diego County Design Standards. The work is classified as a subcontract under NAICS code 238110 and is being managed by San Diego County under the agency name California. Performance of the contract must occur within the city of San Diego, adhering to all applicable local and state infrastructure guidelines for durability, safety, and accessibility. The solicitation was posted on July 31, 2026, with proposals due by September 3, 2026, at 10:00 PM Pacific Time. All materials and installation practices must meet the technical requirements specified by the governing standards to ensure long-term structural integrity and regulatory compliance.

Poured Concrete Foundation and Structure Contractors

POSTED

DEADLINE

in about 1 month

RFB - PRESIOCA STREET SIDEWALK PROJECT

Solicitation # RFB 13304

Highway, Street, and Bridge Construction

POSTED

DEADLINE

in about 1 month

GIS and CMMS Data Integration ServicesThe contract seeks qualified providers to deliver GIS and CMMS data integration services aligned with San Diego County’s existing asset management systems, ensuring seamless compatibility and interoperability between geographic information systems and the computerized maintenance management platform. The work requires engineering deliverables that meet strict technical standards to support accurate asset tracking, data synchronization, and operational efficiency across county infrastructure programs. The solicitation is open as a subcontract opportunity under NAICS code 541370, with responses due by August 31, 2026, and performance expected to take place within San Diego. Participation is limited to entities capable of demonstrating expertise in integrating complex geospatial and maintenance data systems, with a focus on long-term data integrity, system scalability, and compliance with county-specific protocols. While no set-aside criteria are specified, all proposers must show proven experience in similar public-sector asset management integrations to be considered.

Surveying and Mapping (except Geophysical) Services

POSTED

DEADLINE

Geotechnical and Environmental Engineering SupportSan Diego County is seeking a subcontractor to provide comprehensive geotechnical and environmental engineering support, focusing on geotechnical assessments and full-cycle environmental compliance services. This includes conducting soil testing, analyzing groundwater impacts, and preparing all necessary permitting documentation under CEQA and NEPA frameworks to ensure regulatory adherence for county projects. The work will be performed in San Diego, with all deliverables required to meet state and federal environmental standards. The solicitation was posted on July 30, 2026, and responses must be submitted by August 31, 2026. The contract falls under NAICS code 541620, which classifies it as environmental consulting services, and is open to qualified subcontractors with demonstrated expertise in geotechnical analysis and environmental regulatory processes.

Environmental Consulting Services

POSTED

DEADLINE

SCADA and Instrumentation & Controls (I&C) DesignThe contract is for the design of SCADA systems and instrumentation and controls for water and wastewater treatment and distribution facilities in San Diego. The scope includes the development and integration of programmable logic controllers, human-machine interfaces, telemetry systems, and comprehensive cybersecurity measures to ensure reliable and secure operations. All elements must be tailored to meet the operational needs of municipal water infrastructure, with a focus on scalability, data integrity, and regulatory compliance. This is a subcontract opportunity posted by San Diego County, with a response deadline of August 31, 2026. The work is classified under NAICS code 541340, indicating engineering services, and performance will be centered in San Diego. Interested parties must submit proposals prior to the deadline, and the contract is not subject to any specific set-aside provisions. Detailed information and submission guidelines can be accessed through the provided online portal.

Drafting Services

POSTED

DEADLINE

Structural and Seismic Analysis for Water InfrastructureThe contract titled Structural and Seismic Analysis for Water Infrastructure requires the performance of comprehensive structural and seismic evaluations of water tanks, pump stations, and other essential water infrastructure assets located in San Diego. The work is aimed at ensuring full compliance with applicable safety standards and building codes, with a focus on identifying vulnerabilities and recommending necessary upgrades or remediations to maintain operational integrity under seismic events. This subcontract is open to qualified firms capable of delivering technical expertise in structural engineering and seismic analysis specific to water utility systems. The solicitation was posted on July 30, 2026, with a firm deadline for responses set for August 31, 2026. The North American Industry Classification System code for this contract is 541340, indicating it falls under engineering services. The performing location is explicitly designated as San Diego, and the awarding agency is San Diego County within the state of California. Interested parties must submit proposals through the provided external portal, as no point of contact or set-aside information is specified. The contract does not indicate any specific demographic or small business preferences, and all submissions must demonstrate technical capability to meet the performance requirements outlined.

Drafting Services

POSTED

DEADLINE