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Support Services RFP

Active

WS5725403332

Response Deadline09/18/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Amtrak has issued solicitation WS5725403332 for a Support Services RFP to manage and operate its Service Desk, Incident Management, Field Support, and NOC Operations teams. The response deadline for this federal organization opportunity is September 18, 2026. A pre-proposal conference is scheduled for August 21, 2026, from 3:00 PM to 3:45 PM EST. Interested parties must email Thanh Dickey at thanh.dickey@amtrak.com by 12:00 PM EST on August 20, 2026, to be included in the conference or to direct any questions regarding the RFP.

General Info

Amtrak RFP WS5725403332 for support services management; response deadline is September 18, 2026.

Agency

AmtrakView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(1)

A. Instructions to Offerors (Support Services RFP).docx

DOCX

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Timeline

PhaseSolicitation

PostedAug 17

Solicitation

Response DeadlineSep 18

Submission deadline

Response Deadline

09/18/2026, 12:00:00 AM UTCin 28 days

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Organization & Contact Information

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AgencyAmtrak

Contacts1 person available

OfficeN/A

Organization / Agency

Amtrak

View Agency Profile

Office AddressN/A

Contacts

Thanh DickeyContracting Agent

contact@example.gov

Full Description

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This is a solicitation for the Support Services RFP. The services to be provided involve operating and managing the existing Service Desk, Incident Management, Field Support and NOC Operations teams. A pre-proposal conference is scheduled for Friday, 8/21/26 from 3-3:45PM EST. Please email thanh.dickey@amtrak.com by12pm EST, 8/20/26 to be included. Please contact thanh.dickey@amtrak.com for any questions regarding this RFP.

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