Karen Glass

Karen Glass serves as a Contracting Officer for Mission Support Washington under U.S. Immigration and Customs Enforcement, where she manages mission-critical acquisitions to sustain high-risk law enforcement and detention operations. Her portfolio encompasses specialized equipment, operational services, and infrastructure support essential to agent safety, border security, and detainee management. She executes full and open competitions alongside targeted set-asides, ensuring compliance with FAR regulations while aligning procurement decisions with DHS strategic priorities. Glass handles complex service-based contracts requiring technical oversight, logistics coordination, and performance-based acquisition strategies. While specific contractor names are not disclosed, her contracting patterns indicate consistent engagement with a diverse pool of vendors offering administrative, logistical, and operational support services. She maintains collaborative relationships with both large-capacity service providers and small business concerns, emphasizing performance accountability, contract closeout rigor, and post-award oversight. Her procurement approach prioritizes mission readiness, risk mitigation, and compliance with federal acquisition standards, fostering transparent and competitive vendor engagement. Karen demonstrates a strong commitment to socioeconomic contracting, with over 38% of her awards directed toward small business set-asides, including Service-Disabled Veteran-Owned Small Businesses (15.4%), HUBZone (7.7%), 8(a) competed (7.7%), and total small business set-asides (7.7%). Her allocation reflects a deliberate effort to expand opportunities for underserved businesses while maintaining mission-critical delivery standards. She strategically leverages FAR Part 19 authorities to enhance diversity in the vendor base without compromising operational effectiveness. Her primary procurement focus lies in NAICS 541611 (administrative and management consulting services) and 721110 (hotels and motels), indicating significant demand for operational support services, facility management, and mission-enabling logistics. Additional activity in convention planning (561920), waste collection (562111), and parking services (812930) underscores the breadth of her portfolio, which supports both frontline operations and mission infrastructure. Karen’s expertise spans integrated service acquisition, performance-based contracting, and the coordination of multi-faceted support ecosystems critical to federal law enforcement sustainment.