Zakia Owens

Zakia Owens serves as a procurement professional responsible for managing acquisitions within a federal agency focused on debt collection and financial services support. She oversees the full lifecycle of contracting actions, from market research and solicitation development to award and contract administration, ensuring compliance with federal acquisition regulations. Her work directly supports the agency’s mission to secure efficient, lawful, and cost-effective collection services, with a strong emphasis on transparency and regulatory adherence. Owens primarily handles service-based contracts under the Collection Agencies NAICS code, coordinating with vendors to deliver accounts receivable management, customer outreach, and compliance-driven debt resolution solutions. Her contractor relationships center on firms specializing in third-party debt collection, credit reporting support, and related back-office services. While no single vendor dominates her portfolio, she consistently engages both large service providers and small businesses capable of delivering scalable, compliant collection operations. Owens fosters collaborative partnerships with vendors who demonstrate operational excellence, data security protocols, and adherence to the Fair Debt Collection Practices Act, ensuring contract performance aligns with consumer protection standards. A hallmark of Owens’ procurement strategy is her balanced approach to socioeconomic set-asides, with nearly half of her awards reserved for Total Small Business Set-Asides under FAR 19.5. This reflects a deliberate commitment to expanding opportunities for small businesses in the financial services support sector, without compromising competition or mission requirements. She does not rely on other socioeconomic programs such as 8(a), HUBZone, or SDVOSB, indicating a targeted focus on broad small business participation rather than niche certifications. Her industry focus is exclusively on NAICS 561440 — Collection Agencies — making her a specialist in outsourced financial recovery services. She procures end-to-end debt collection solutions, including telephone and digital outreach, skip tracing, payment processing, and regulatory reporting systems. Owens possesses deep technical expertise in compliance-driven service delivery, understanding the interplay between federal regulations, consumer rights, and operational efficiency in the collections domain.