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Crystal Clear Communications

UEI: SLED_3F5F2D24B3D2645A

Crystal Clear Communications is a federal contractor, registered under UEI SLED_3F5F2D24B3D2645A. It has been awarded $236,600 across 2 federal contracts. Primary work spans Unknown NAICS. Top awarding agencies include Human Services and Health.

Contact Information

Registration and classification details

Registration

UEI Code

SLED_3F5F2D24B3D2645A

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

Key Performance Metrics

Awards Count

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Award Analytics & Distribution

Awards by Agency

Export

Human Services$172.6K73%

Health$64.0K27.1%

Awards by NAICS

Export

- Unknown NAICS$236.6K100%

Awards by Agency Over Time

Export

Awards by Place of Performance

Open opportunities in Crystal Clear Communications's top NAICS codes and agencies

NAICS: 541512

SLED

System Enhancements & Technical SupportThe contract requires the provision of ongoing software updates, bug fixes, and feature enhancements for the RMS platform, with a focus on aligning system functionality with evolving user feedback and regulatory compliance requirements. Technical support services include helpdesk assistance and system troubleshooting to ensure continuous operational reliability and user satisfaction. The work is scoped as a subcontract under the NAICS code 541512, indicating it falls within computer systems design and related services, and is being issued by the Department of Health in Hawaii. The solicitation was posted on July 9, 2026, with a response deadline of August 11, 2026, and no set-aside provisions have been specified for small or disadvantaged businesses. All performance is expected to support the state’s health information systems without geographic restrictions outlined in the place of performance details.

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DEADLINE

Training & Technical Assistance for AAAs and ADRCsThe contract seeks to provide comprehensive training and technical assistance to staff at Area Agencies on Aging and Aging and Disability Resource Centers to ensure proficient use of the RMS system, including accurate data entry, adherence to compliance standards, and timely implementation of system updates. This includes the development of training materials, delivery of instructional sessions, and ongoing helpdesk support to address day-to-day operational challenges. The focus is on building institutional capacity to maintain data integrity and regulatory compliance across aging and disability service networks in Hawaii. The solicitation is classified as a subcontract under NAICS code 611430 and was posted on July 9, 2026, with a response deadline of August 11, 2026. It is administered by the Department of Health in Hawaii, though specific office addresses and points of contact are not provided. The work is to be performed within the state of Hawaii, supporting local agencies in their critical role of serving older adults and individuals with disabilities. All deliverables must align with state and federal mandates, and contractors are expected to demonstrate expertise in adult education, technical system support, and public sector compliance frameworks.

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Medicaid Claim Calculation & Financial ReportingThe contract requires the accurate calculation and submission of quarterly Medicaid Administrative Claiming (MAC) reports using RMS data, with strict adherence to federal Medicaid guidelines, state-specific regulations, and generally accepted accounting principles. All financial reporting must reflect precise alignment with compliance standards to ensure proper reimbursement and audit readiness, and the work entails meticulous data analysis, reconciliation, and documentation to support claimed administrative costs. The subcontractor is expected to deliver timely, error-free submissions that meet both state and federal expectations for Medicaid administrative funding recovery. This subcontract is issued by the Hawaii Department of Health under NAICS code 541211 for accounting and auditing services, with a response deadline of August 11, 2026. The solicitation was posted on July 9, 2026, and performance is expected to be conducted in alignment with Hawaii's operational requirements. While specific location details are not provided, the work is tied to Hawaii’s Medicaid program and must be executed in a manner that supports the state’s financial integrity and reporting obligations. There is no set-aside designation, and the contract is open to qualified subcontractors capable of handling complex Medicaid administrative claiming workflows.

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RMS System Administration & Data ManagementThe contract requires the operation and maintenance of a Random Moment Sampling system designed to collect time-use data for Medicaid claims reporting in Hawaii. The contractor will be responsible for ensuring continuous system uptime, managing user access controls, validating collected data for accuracy and integrity, implementing reliable backup procedures, and securely integrating the RMS system with state-level reporting platforms. This includes monitoring system performance, troubleshooting technical issues, and maintaining compliance with state data standards to support timely and accurate Medicaid claims processing. The scope of work demands ongoing administrative oversight to ensure the RMS system operates seamlessly within the broader health information infrastructure. The contractor must support data flow between sampling activities and state reporting systems, adhere to operational reliability standards, and maintain system security throughout the contract period. The solicitation is classified as a subcontract under NAICS code 518210, with a response deadline of August 11, 2026, and is being managed by the Hawaii Department of Health. Performance is expected to occur within the state of Hawaii, though no specific city or address is provided.

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Medicaid Administrative Claiming Support

Solicitation # RFP-27-054

The Department of Health, Executive Office on Aging in Hawaii is seeking a contractor to provide comprehensive technical, administrative, and operational support for the state’s Medicaid Administrative Claiming program, with a primary focus on operating and maintaining a federally compliant Random Moment Sampling system. The contractor will be responsible for developing and calculating quarterly Medicaid claims, delivering training and technical assistance to participating agencies including Area Agencies on Aging and Aging and Disability Resource Centers, and ensuring all activities align with federal Medicaid guidelines and state laws under Hawaii Administrative Rules Chapters 3-123 and 3-126, as well as Generally Accepted Accounting Principles. The contract is structured as a cost-reimbursement agreement with a total estimated value of $350,000 over an initial two-year term, potentially extendable by mutual agreement for up to four additional years, and requires the contractor to maintain audit-ready documentation, rigorous data security protocols, and full compliance with state tax and labor regulations. The evaluation of proposals will be based on a best-value trade-off approach, weighing technical merit at 90 points and cost at 10 points, with emphasis on organizational experience in Medicaid Administrative Claiming and RMS systems, a detailed understanding of program requirements, a viable work plan with clear milestones, qualified staffing, and sound financial justification. Offerors must submit electronic proposals via the Hawaii State eProcurement System (HIePRO) by the August 10, 2026 deadline and provide certifications for tax clearance, business registration, labor law compliance, and HCE status, while also disclosing any pending litigation. Key contractual obligations include strict confidentiality of personal health information, adherence to ethics rules prohibiting campaign contributions, restrictions on subcontracting without state approval, mandatory retention of records under HRS §487R, and immediate reporting of data breaches. The contractor must also comply with state and federal audit requirements, maintain financial accountability under Chapter 37 of the Hawaii Revised Statutes, and ensure all personnel meet licensing and accreditation standards, with all performance subject to state-led inspections and final acceptance determinations.

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