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24/7 Crisis Hotline & Intake Services

Active

State & Local

Response Deadline11/26/2026, 02:30:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract involves the operation of a 24/7 crisis hotline supporting prime contractors for the Hawaii Department of Human Services. The service provider is responsible for managing multi-channel communications through telephone, online chat, and text messaging to deliver crisis assistance, preliminary safety planning, and shelter intake screenings. To ensure professional delivery, the contractor must utilize integrated telecommunications systems and employ staff certified in crisis intervention. The project focuses on providing continuous crisis response and maintaining documented intake screenings. Interested parties should note that the response deadline is November 26, 2026, and the services fall under NAICS code 813319.

General Info

Agency

Hawaii → Department of Human Services

NAICS

813319 - Other Social Advocacy Organizations

Place of Performance

HI, USA

Set-Aside

NONE

Documents

This scope was carved out of SSD-26-POS-9897.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Domestic Violence Shelter Services

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 25

subcontract

Response DeadlineNov 26

Submission deadline

Response Deadline

11/26/2026, 02:30:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyHawaii → Department of Human Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyHawaii → Department of Human Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a 24/7 crisis hotline for prime contractors on Hawaii Department of Human Services projects. Manages multi-channel communications via telephone, online chat, and text messaging to provide crisis assistance, preliminary safety planning, and shelter intake screenings. Utilizes integrated voice, chat, and SMS telecommunications systems. Requires crisis intervention certified staff. Delivers 24/7 crisis response and documented intake screenings.

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