Domestic Violence Shelter Services

The State of Hawaii Department of Human Services, Social Services Division, is soliciting proposals under solicitation number SSD-26-POS-9897 to provide Domestic Violence Shelter Services. The goal is to deliver coordinated, resilience-focused care for adults and their children who are survivors of domestic, dating, or family violence across the state, including Oahu, Maui, Molokai, Lanai, and Kauai. Key deliverables include the operation of a 24-hour hotline, crisis intervention, and safe shelter and transitional housing services for stays typically up to 120 days. These services are authorized under the Family Violence Prevention and Services Act (FVPSA) Grant and require strict adherence to safety protocols, including the confidentiality of shelter locations and ADA compliance. The selection process follows a three-phase approach: a pass/fail evaluation of mandatory requirements, a 100-point scored evaluation focusing on staffing, experience, facilities, and financial stability, and a final award notice. Proposals must be submitted in PDF format, though the cost proposal must be provided in the original Excel format. The contract is subject to the availability of state and federal funds and requires providers to maintain Hawaii Compliance Express certification and adhere to rigorous criminal history and protective services registry standards. Contract monitoring by the DHS includes the review of program and fiscal reports, as well as annual site visits to evaluate service quality and compliance.