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This Government Contract opportunity from Utah was posted on June 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Customer and Technical Support

Closed
State & Local

Contract Overview

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The contract titled 24/7 Customer and Technical Support outlines a subcontract for continuous assistance to educators, students, and IT personnel who experience difficulties with a digital learning platform or related instructional materials. Support will be delivered around the clock through multiple channels including phone, email, and online systems to ensure timely resolution of technical issues and user inquiries. The work is classified under NAICS code 561400, indicating it falls within the administrative and support services sector, specifically focused on employment services and other support activities. The opportunity was posted on June 18, 2026, with a strict response deadline of June 26, 2026, at 3:00 PM, and is being managed by the state of Utah under its agency name. The place of performance and specific office address details are not provided, and no set-aside preferences or organizational type restrictions are specified. All submissions must be made via the official Utah Bonfire Hub portal linked in the contract data.

General Info

24/7 technical support for digital learning platform via phone, email, online systems, Utah-managed, response deadline June 26, 2026.

Agency

NAICS

561400

Place of Performance

UT, USA

Set-Aside

NONE

Documents

This scope was carved out of BESD-01-062026.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

GJ26-170 BESD PreK-5 Phonics Intervention Curriculum and Digital Platform Adoption BESD-01-062026

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyUtah
ContactsNo contacts available
OfficeN/A
Organization / Agency
Utah
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing phone, email, and online support for teachers, students, and IT staff encountering issues with the digital platform or materials.

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NAICS: 518210
SLED
Cloud Bases Phone System for Davis County (Re-post)
Solicitation # DC2026-06
Davis County, Utah, is seeking a vendor to replace its current on-premises Avaya phone system with a comprehensive cloud-based solution for approximately 1,200 users by May 1, 2027. The required system must support a mix of on-premises and remote users and include unified communications capabilities such as IP telephony, SIP trunking, hosted IP PBX, voice and video conferencing, instant messaging, network fax services, and SMS texting. Key technical requirements include remote worker applications for mobile and desktop, advanced vectoring for ring groups and queues, spoofing protection, spam filtering, and API integrations for custom applications. Vendors must also provide a compatibility analysis and replacement recommendations for existing Avaya J179 SIP phones. The procurement process utilizes a two-tier evaluation where vendors must achieve a minimum technical score of 80% to proceed to the cost evaluation. Technical scoring heavily weights the implementation approach and schedule at 50%, followed by client references and customer support capabilities. Proposals are due by September 14, 2026, and must include specific certifications regarding debarment and the boycott of the State of Israel, as well as registration with the Utah Department of Commerce. Awarded vendors must maintain significant insurance coverages, including 1 million dollars for commercial general liability and automobile liability, and must strictly adhere to Utah's Government Data Privacy Act regarding the handling of personal data.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

16 days ago

DEADLINE

in 3 days
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