This Government Contract opportunity from Department Of Defense was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support & Help Desk Services

Closed

Federal

Submission Closed05/18/2026, 10:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Solicitation # W8485-27-TBIPS-KB14501

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POSTED

1 day ago

DEADLINE

in 7 days

AI Contract Overview

The contract entails providing 24-hour technical support for a payroll system, covering critical functions such as user access management, time entry resolution, and reporting troubleshooting. Support is required during standard business hours Monday through Friday from 0800 to 1700 CET, with additional on-call availability outside those hours to address urgent issues and ensure continuous system operation. The scope is focused solely on technical assistance and incident resolution, with no mention of system development, upgrades, or administrative duties beyond support. The contract is classified as a subcontract under NAICS code 541512, indicating it falls within computer systems design and related services. This opportunity is issued by the Department of Defense through the Navsup Flc Sigonella Naples Office and was posted on May 8, 2026, with responses due by May 18, 2026, at 10:00 CET. There is no set-aside designation or specific geographic performance location detailed, but service delivery is expected to support the payroll operations of the issuing agency regardless of physical location. The requirement emphasizes reliable, around-the-clock response capability to maintain payroll integrity and user productivity, making prompt issue resolution and high availability non-negotiable components of performance.

General Info

Technical support for payroll system issues, Monday–Friday 0800–1700 CET, with on-call coverage.

Agency

Department Of Defense → Navsup Flc Sigonella Naples OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

AE, ITA

Set-Aside

NONE

Documents

This scope was carved out of N6817126-LNPayroll.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Industry Day: Host Nation Payroll & Timekeeping Software Services (May 21, 2026)

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 8

subcontract

Response DeadlineMay 18

Deadline has passed

Submission Closed

05/18/2026, 10:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flc Sigonella Naples Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flc Sigonella Naples Office

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide 24-hour technical support for payroll system issues including user access, time entry, and reporting, with availability Monday–Friday 0800–1700 CET and on-call coverage outside business hours.