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This Government Contract opportunity from Florida was posted on March 6, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Technical Support and Helpdesk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561431
SLED
CITY MAIL SERVICES
Solicitation # RFP 2027-09
The City of Edinburg is soliciting proposals under RFP 2027-09 for comprehensive mail services to support the daily operations of the City Secretary's Department and the Utility Billing Water Department. The selected vendor will be responsible for receiving, sorting, metering, and processing outgoing correspondence, including approximately 90,000 pieces of mail annually for the City Secretary and roughly 30,000 water bills per month for the Utility Billing division. To be eligible, vendors must maintain a permanent business location within the Rio Grande Valley, specifically in Edinburg or within a 25-mile radius of City Hall. The provider is required to maintain a secure environment for all mail and comply with all United States Postal Service requirements and state and federal confidentiality laws. The contract will be awarded based on a weighted evaluation focusing on cost proposal and pricing (25%), service reliability and turnaround time (20%), technical approach (20%), vendor qualifications (15%), local availability (15%), and past performance (5%). Local vendors within Edinburg city limits may receive a 5% bid price preference. Administrative requirements include monthly itemized invoicing separated by department and the submission of various certifications, including disclosures regarding conflicts of interest, litigation, and boycotts of Israel and energy companies. Proposals are due by November 3, 2026, and must be submitted as a single PDF via the e-procurement portal along with required physical copies.
Finance

POSTED

13 days ago

DEADLINE

in 7 days

AI Contract Overview

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The Florida Department of Revenue is seeking a subcontractor to provide comprehensive 24/7 technical support and helpdesk services. The scope of work involves delivering round-the-clock assistance to both system administrators and end-users throughout the state of Florida to ensure continuous operational efficiency. This opportunity was posted on March 6, 2025, and requires responses to be submitted by the deadline of March 31, 2025. The contract is categorized under NAICS code 561431, focusing on specialized technical support services.

General Info

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 24/25-61.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Automated Employee Benefits Election Assistant

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida Department of Revenue
ContactsNo contacts available
OfficeN/A
Organization / AgencyFlorida Department of Revenue
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver round-the-clock technical support and helpdesk services for system administrators and end-users across Florida.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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Keith Deutsch
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