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24-Hour Customer Support and Help Desk

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract requires the provision of 24/7 live customer support with dedicated communication lines for users of embassy telecom services in Windhoek, ensuring continuous availability and prompt resolution of technical and service-related issues. Support must be delivered by multilingual agents capable of addressing the needs of a diverse international user base, with a strong emphasis on rapid response times and high-quality service delivery to maintain operational continuity for U.S. diplomatic personnel and affiliated staff. This is a subcontract under the North American Industry Classification System code 541611, issued by the U.S. Embassy Windhoek under the Department of State, and it is open for response until July 14, 2026, at 3:00 PM local time. Performance is strictly limited to the city of Windhoek, and all support activities must be aligned with the operational requirements of the embassy’s telecommunications infrastructure. The submission window opens on June 25, 2026, and interested parties must meet all technical and service specifications to be considered for award.

General Info

24/7 multilingual telecom support in Windhoek for U.S. embassy personnel until July 14, 2026.

Agency

Department Of State → US Embassy WindhoekView Agency

NAICS

541611 - Administrative Management and General Management Consulting Services View NAICS

Place of Performance

Windhoek, NA-KH, NAM

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Windhoek
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → US Embassy Windhoek
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 live customer support with dedicated lines, multilingual agents, and rapid resolution of service issues for embassy telecom users.

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