This Government Contract opportunity from Department Of State was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24-Hour Customer Support and Help Desk
Contract Overview
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The contract requires the provision of 24/7 live customer support with dedicated communication lines for users of embassy telecom services in Windhoek, ensuring continuous availability and prompt resolution of technical and service-related issues. Support must be delivered by multilingual agents capable of addressing the needs of a diverse international user base, with a strong emphasis on rapid response times and high-quality service delivery to maintain operational continuity for U.S. diplomatic personnel and affiliated staff. This is a subcontract under the North American Industry Classification System code 541611, issued by the U.S. Embassy Windhoek under the Department of State, and it is open for response until July 14, 2026, at 3:00 PM local time. Performance is strictly limited to the city of Windhoek, and all support activities must be aligned with the operational requirements of the embassy’s telecommunications infrastructure. The submission window opens on June 25, 2026, and interested parties must meet all technical and service specifications to be considered for award.
General Info
Agency
NAICS
Place of Performance
Windhoek, NA-KH, NAMSet-Aside
Documents
This scope was carved out of 19WA8026Q0019.
The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.
Provision of Cellphone Services for CDC, US Embassy Windhoek
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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