This Government Contract opportunity from Department Of Homeland Security was posted on May 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24x7x365 Operations & Maintenance (O&M) and ITSM

Closed

Federal

Submission Closed06/01/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

This contract entails providing continuous, around-the-clock operations and maintenance services, as well as IT Service Management (ITSM) support, for critical U.S. Customs and Border Protection (CBP) IT systems. The services are to be delivered using ITIL-based ITSM processes implemented via the ServiceNow platform, ensuring effective monitoring, incident management, and overall service support. The contract is a subcontract opportunity overseen by the Department of Homeland Security’s Information Technology Contracting Division. The scope covers 24x7x365 support to maintain system availability and performance in Ashburn, with the NAICS code 541519 indicating it pertains to other computer-related services. The solicitation was posted on May 21, 2026, and responses are due by June 1, 2026. While specific organizational details and points of contact are not provided, the focus is on delivering comprehensive operational support for critical IT infrastructure to maintain the Department’s mission capabilities.

General Info

24/7 ITSM support and maintenance for U.S. Customs IT systems using ServiceNow platform.

Agency

Department Of Homeland Security → Information Technology Contracting DivisionView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Ashburn, VA, 20147, USA

Set-Aside

NONE

Documents

This scope was carved out of CBP20153274.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Border Enforcement & Management Systems & Applications Integration & Lifecycle Support

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 21

subcontract

Response DeadlineJun 1

Deadline has passed

Submission Closed

06/01/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Information Technology Contracting Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Information Technology Contracting Division

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide continuous operations, monitoring, incident management, and service support for critical CBP IT systems using ITIL-based IT Service Management (ITSM) processes via ServiceNow.