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25026 RFI Advanced Contact System Training Application

Closed

B2500000925State & Local

Submission Closed07/24/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541511

New

International

Secure Connection Portal

Solicitation # TWC001904

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Borough of Telford & Wrekin

POSTED

DEADLINE

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South Yorkshire Mayoral Combined Authority

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Automated Pilot Debrief Software Interface DevelopmentThe Automated Pilot Debrief Software Interface Development is a small business set-aside subcontract for the U.S. Air Force under the Department of Defense. The project focuses on providing specialized software engineering to support prime contractors in enhancing pilot training. Key deliverables include the design of UI/UX for debriefing systems, the development of backend architecture to integrate AI outputs with flight data, and the creation of automated performance reporting tools, ultimately resulting in a functional software application for automated pilot debriefing. To ensure operational security and accessibility, the contractor must utilize secure government cloud hosting and adhere strictly to Section 508 and CMMC standards. This opportunity is designated as a Total Small Business Set-Aside under NAICS code 541511, specifically targeting firms with fewer than 500 employees in alignment with SBIR/STTR mandates. The response deadline for this requirement is November 25, 2026.

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Data Migration & Transition SpecialistThis subcontract for a Data Migration and Transition Specialist supports prime contractors on projects for the Public Employees Retirement System of Oregon. The scope of work involves performing initial data migration and configuration services, which include analyzing member and beneficiary data formats, executing data cleansing and mapping, and utilizing ETL tools to migrate records for 420,000 members and 168,000 benefit recipients. The final deliverable is a configured dataset ready for batch processing, with a strict requirement to adhere to all PII protection policies. The project is categorized under NAICS code 541511 and will be performed in Tigard, Oregon. Interested parties should note the response deadline of November 24, 2026.

Public Employees Retirement System

POSTED

about 18 hours ago

DEADLINE

in 27 days

AI Contract Overview

The contract, titled "25026 RFI Advanced Contact System Training Application," is a solicitation issued by the North Texas Tollway Authority (NTTA) in Texas, posted on June 20, 2025, with a response deadline of July 24, 2025. It is a Request for Information (RFI) aimed at gathering insights on the potential development and application of AI-powered solutions that simulate real-world customer interactions within contact centers. The focus is on leveraging artificial intelligence to provide contact center agents with targeted feedback and personalized learning experiences, ultimately enhancing their skills and performance. The contract value is estimated to range between $500,000 and $2,000,000, indicating a significant investment in innovative training applications that could improve customer service operations. The procurement process involves a marketplace platform where vendors can register, navigate solicitations, and submit electronic responses, including quotes and questions. Multiple guidance documents are available to assist vendors in understanding the submission process, emphasizing the importance of timely and confidential responses. The overarching goal of this RFI is to explore advanced AI solutions that can improve contact center training and operational efficiency, aligning with NTTA’s commitment to innovative transportation and customer service improvements. The solicitation is open to organizations capable of delivering sophisticated AI applications that enhance agent performance through targeted feedback and personalized learning modules.

General Info

Agency

North Texas Tollway Authority

NAICS

541511 - Custom Computer Programming Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

RFI 25026 Advanced Contact System Training Application

rfi

High

NTTA Marketplace Vendor Response Guide

10 pages · other

Low

NTTA Participation Help Document

1 page · other

Low

Vendor No Bid Form - North Texas Tollway Authority

no-bid-form

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 20

Solicitation

Response DeadlineJul 24

Deadline has passed

Submission Closed

07/24/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Texas Tollway Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Texas Tollway Authority

Office AddressN/A

ContactsNo contact information available

Full Description

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.