Access To Care (ATC)

Solicitation FA5270-15-R-0018, issued by the Department of Defense for the 18th Medical Group at Kadena Air Base, seeks a contractor to provide Access to Care administrative services in Okinawa, Japan. The contractor is responsible for furnishing all plans, labor, materials, and supervision necessary to support Primary Care Manager teams and beneficiaries. Key duties include front desk operations, patient check-in and check-out, appointment scheduling, patient records management, eligibility verification, and consult tracking to ensure the efficient daily function of Primary Care Clinics. The contract structure consists of one basic year and four option years, with performance originally scheduled to begin on October 1, 2015. Because the work is performed entirely within Japan, the successful offeror must be licensed and registered to operate in the country. The procurement process includes a Performance-Based Work Statement detailing strict documentation standards and confidentiality requirements, as well as a rigorous evaluation of past and present performance. Administrative updates to the solicitation included extensions for bid submissions and performance questionnaire deadlines to ensure a competitive selection process.