ACP Consumer Education Outreach Program - Phase 2 Follow On

Millions of low-income households experience difficulty paying for broadband service needed to participate in 21st Century society, including for work, education, healthcare, and civic engagement. Therefore, addressing affordability is a critical component of closing the digital divide. On November 15, 2021, the Infrastructure Investment and Jobs Act (Infrastructure Act or Act)1 was enacted, providing $14.2 billion for the Affordable Connectivity Program (ACP), which is the successor program to the Emergency Broadband Benefit Program (EBB Program). The Federal Communications Commission (FCC or Commission) requires a contractor capable of providing a variety of services that will assist and complement our ongoing work of educating eligible households to enroll in the ACP. The ACP is a multi-year program that supports eligible low-income and other qualifying households struggling to afford monthly internet service. This critical program 1) ensures that households have the connections they need for work, school, healthcare, and more; and 2) plays an integral role in helping to bridge the digital divide, which is an ongoing top priority for Congress and the Commission.