AI System Training and User Support Services

The contract requires the delivery of comprehensive training programs and continuous technical support for ICE analysts utilizing the SAFEHAVEN AI analytic platform, encompassing initial onboarding, periodic refresher sessions, and real-time assistance during active mission operations. These services are designed to ensure analysts maintain proficiency with the platform’s evolving capabilities and can effectively leverage AI tools to support investigative and operational objectives. Training must be tailored to varying skill levels and responsive to mission-critical needs, with a focus on usability, accuracy, and speed in high-pressure environments. Performance is expected to be centered in Washington, DC, with the work falling under NAICS code 611430, which classifies it as other schools and instruction. The contract is structured as a subcontract within the Department of Homeland Security’s Investigations and Operations Support Dallas office and was made available for bidding with a deadline of April 14, 2026, despite its posting date of April 28, 2026, suggesting a potential administrative discrepancy. The requirement emphasizes sustained engagement rather than one-time instruction, underscoring the importance of long-term user readiness and platform adoption among ICE personnel.